JOB DETAILS

Senior Case manager

CompanyGallagher
LocationMelbourne
Work ModeOn Site
PostedApril 30, 2026
About The Company
About Gallagher Bassett: We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization. Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services. Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors. We have operations in the United States, Australia, and the United Kingdom. Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
About the Role
Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

The role of Senior Case Manager in our Dispute Resolution Team is to provide support to our Dispute Resolution Officers with relation to the Conciliation process - both pre-conciliation and post-conference. 


How you'll make an impact

Your responsibilities:

  • Liaising with both injured workers and employers on the phone and then by email regarding settlements
  • Liaising with the WIC as required
  • Obtaining Centrelink clearances for workers
  • Inputing current weekly earnings into the claims database for to workers who have returned to work (to ensure accurate compensation payments are made)
  • Preparing weekly compensation reconciliation sheets for our payments team
  • Assisting in the preparation of the WIC diary and be able to allocate workflow to the DRO and admin team as required
  • Supporting the Dispute Resolution officers post conciliation to facilitate Conciliation outcomes within 5 days
  • Maintaining and updating critical outcomes relating to conciliation via Worksafe systems and Excel Spreadsheets
  • Communicating with injured workers and employers relating to next steps and actions being undertaken by GB pertinent to conciliation outcomes

About you

Qualifications

  • Excellent time management and communication skills
  • An aptitude for working within a fast paced role
  • Knowledge of Personal Injury Management concepts relating to Workers Compensation Scheme in Victoria and/or Claims Management/Workers Compensation experience (ideal)
  • Tertiary or industry specific qualifications in an appropriate discipline and/or experience in a related position

 What we can offer you

  • Attractive remuneration packaging & flexible work arrangements including Work from Home
  • Paid Parental Leave
  • Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
  • Exciting career – as our Company grows, so do the opportunities for our people;
  • Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts 
  • Service recognition awards; and employee assistance program for yourself and immediate family members.
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs 
  • Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
  • Birthday leave and company-wide celebrations to reward your hard work and dedication!

 

To Apply

 

If this sounds like an interesting opportunity to you – we want to connect!
 

Click on Apply for this Job.

 
To be considered for this opportunity you must have right to live and work in Australia when applying.

 

Agency applicants will not be considered for this position.

 

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Key Skills
Case managementDispute resolutionClaims managementWorkers compensationTime managementCommunication skillsData entryConciliation processPersonal injury managementWorkflow allocationStakeholder liaisonCompensation reconciliation
Categories
AdministrativeLegalFinance & AccountingCustomer Service & Support
Benefits
Flexible work arrangementsPaid parental leaveService recognition awardsEmployee assistance programPeer support programCorporate health insurance discountsWellness programsAdditional purchased leaveNovated leasesGallagher rewards programBirthday leave
Job Information
📋Core Responsibilities
The Senior Case Manager supports Dispute Resolution Officers by managing the conciliation process and liaising with injured workers and employers. Responsibilities include inputting earnings data, preparing compensation reconciliation sheets, and facilitating conciliation outcomes.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
6755
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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