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JOB DETAILS

Store Advisor, Fashion Island

CompanyOn

LocationNewport Beach

Work ModeOn Site

PostedJune 7, 2026

About The Company

Our mission is to ignite the human spirit through movement. Founded in 2010, On set out to shake up the running industry with a single transformative product, a completely new cushioning technology for running shoes, CloudTec®. Today, On remains innovation and design-led, delivering industry-disrupting premium footwear, apparel, and accessories for high-performance running, outdoor, and all-day activities. Existing at the intersection of performance, design and impact – inspired by athletes, we always look for ‘better’ – something we believe is achieved through continual experimentation, starting again, thinking differently, breaking the mold. Every day our teams continue to cook up trailblazing innovations within our Zurich-based On Lab and across our global hubs from Ho Chi Minh City and Hanoi to Shanghai, Portland, Berlin, Tokyo and beyond. We like to keep creativity and innovation in-house, whether it's to create inspiring marketing campaigns, think up next-gen retail spaces, or take leaps in sustainability and product design – it all comes together to deliver on our mission. At On, we're all believers in the human spirit and what it’s capable of. And with every On product, design and innovation, we set out to inspire humans to Dream On. Learn more about On: - www.on.com - www.facebook.com/on - www.instagram.com/on

About the Role

In Short

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your Mission

Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence
The Team Spirit: Foster a collaborative and positive team environment.
The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your Story

You have 1+ years of relevant experience in retail or in a customer service-related field
You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
You possess organizational skills and attention to detail
Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
Ability to work weekends, evenings and holidays as needed

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

Key Skills

Customer serviceRetail operationsCommunicationInventory managementProblem solvingAttention to detailOrganizational skillsTeam collaboration