IT Manager - Azle, TX

Description

Summary/Objective

The IT Supervisor is responsible in assisting Pipe View, LLC Teammates with all technology issues, problems, maintenance, and equipment set up. 

What you can expect from Pipe View America

• The opportunity to work closely with and be supported by the best operations and administrations teammates in the sewer inspection / location industry
• A company that calls you a teammate, not an employee
• A workplace that “Respects Everyone” and recognizes hard work 
• A workplace that understands the life balance and puts family first
• A company with a reputation of listening to clients and creating solutions for them
• A company that measures customer deliverables and experiences every week to “Drive Accountability” and “Ensure Exceptional Experiences”.
• “Promote Safety” is our number one Core Value

Essential Functions

• Technical support and technical assistance are the two major responsibilities that you are expected to carry out in this role.
• Diagnose and resolve all the issues our Teammates are facing and providing them solutions as quickly as possible.
• Answer and fulfil any help desk tickets.
• Assist in networking and new device set up (Apple, Microsoft, Mobile, and Desktop).
• MDM Software experience a plus.

Requirements

Competencies

1. IT Skills
2. Communication Skills
3. Strong Workload Management

Education and Experience  

• High School Diploma, associate’s degree, or 1-2 years’ experience working in the field preferred.
• Mobile Device Management software (Mosyle, JAMF)
• Familiarity with at least one ticketing system (ZohoDesk)
• Apply networking fundamentals (TCP/IP, VPN, Wi-Fi Routers and Switches)
• Hands-on experience with installing,      configuring, and troubleshooting Windows and macOS laptops and desktops, iPads, and iPhones.
• Follow cybersecurity best practices: Phishing awareness and endpoint protection.
• Strong organizational skills and the ability to prioritize tasks based on urgency is required.
• Demonstrated ability to deliver results while working on multiple projects simultaneously, balancing resources, timing and quality of outcomes is required.
• Extremely detail-oriented with superior communication skills is required.
• Must be able to read, write and speak English.
• Commitment to Pipe View America’s core values, mission, and programs is required. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Work Environment

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Pipe View America is a drug free environment.

Physical Demands

This is largely a sedentary role. This role requires the individual to express or exchange ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. This role requires the individual to make substantial movements (motions) of the wrists, hands, and/or fingers often. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. 

Position Type and Expected Hours of Work

This is a Full-time position. Days and hours of work are proposed Monday through Friday. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. and must work 34 hours each week.  

Travel

This role does require occasional local travel. 

EEO Statement

Pipe View, LLC is an equal opportunity employer.