Host

Chanhassen Dinner Theatre

Host/Hostess Job Description

Updated: 01/2024

Job Title: Host                                                           Department: Food & Beverage

Reports To: Food & Beverage Managers                          FLSA Status: non-exempt

Summary 

The host/hostess position is responsible to greet and seat guest, help with service, communicate with management and service staff regarding guest satisfaction.

Essential Responsibilities & Duties:

• Check work list.
• Prepare programs if necessary.
• Assist in setting up dining rooms.
• Communicate any difficulties or changes to managers.
• Attend “cue call”.
• Greet customers and escort them to their seats
• Accommodate guests with special needs.
• Communicate any inquiries, special requests, complaints/compliments to Food & Beverage Manager on duty.
• Help with service, pour water & coffee, clear tables, communicate with service staff any guest special requests.
• Respond to emergencies appropriately.
• Work as a team member and assist co-workers when needed.
• Perform other related duties as assigned.

Qualifications 

• No prior experience needed; prior customer experience preferred.
• Must be a team player.
• Must be able to multitask.
• Must be able to work in a fast-paced environment.

Physical Demands

• Must be able to stand on feet for 6 or more hours at a time.
• Must be able to lift to 40lbs.

Diversity Commitment:

Chanhassen Dinner Theatres is committed to fostering and cultivating a culture of inclusion that celebrates diversity and promotes equity. 

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. We embrace and celebrate the diversity of our staff, artists, and patrons.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  Management reserves the right to change or modify such duties as required. All employees are responsible for following Chanhassen Dinner Theatres policies and procedures as defined by their manager or Employee Handbook.

Chanhassen Dinner Theatres provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics.