Customer Account Manager

See what you can do with Prophix

Prophix helps finance teams work smarter and reduce busywork through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on meaningful work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will join a team where modern tools support better outcomes and people guide the decisions that matter.

We have teams and offices across the UK, Europe, North America, and Australia.

As a Customer Account Manager at Prophix, you'll take ownership of a portfolio of existing customers across your territory — building senior-level relationships and uncovering meaningful opportunities to grow the Prophix footprint through license expansions and cloud migrations. You'll work closely with customers as their primary Prophix contact, partnering internally with teams across Professional Services, Customer Success, Sales, and more to deliver real value. This is a role for a commercially minded relationship-builder who thrives on turning strong customer connections into measurable business outcomes.

What You Will Do

• Own and grow a portfolio of existing customer accounts, identifying and closing expansion opportunities including license add-ons and on-premise to cloud migrations
• Prospect daily within your customer base to uncover new revenue opportunities and keep your pipeline active and accurate
• Serve as the primary point of contact for your accounts, building trusted relationships at the senior level (CFO, CIO, VP Finance) and ensuring customers achieve ongoing value from Prophix's solutions
• Manage complex, multi-stakeholder sales cycles by collaborating with Professional Services, the Cloud Team, Direct Sales, Legal, Customer Support, and Customer Success
• Deliver timely account plans, renewal forecasts, and CRM updates in Salesforce.com that give sales leadership clear visibility into your territory
• Partner with internal teams to design and execute marketing campaigns and customer enablement programs that deepen engagement within the customer base
• Escalate significant opportunities and customer concerns through the right channels, ensuring nothing falls through the cracks

What You Will Bring

If this role excites you, but you don’t meet every requirement, we still encourage you to apply. At Prophix, curiosity, adaptability, and diverse perspectives matter. Your experience may be exactly what we need.

Required Qualifications

• A mix of experience, training, or education that helps you succeed in this role.
• 3–5 years of direct or customer-facing software sales experience; CPM or Fintech Software background preferred
• Demonstrated track record of meeting or exceeding sales performance targets
• Hands-on experience with CRM platforms as a user, specifically Salesforce.com
• Advanced working knowledge of Microsoft Office Suite
• Solid understanding of both on-premise and cloud business models
• Excellent communication and presentation skills, with proven ability to engage and influence senior stakeholders
• Comfortable using AI tools responsibly to support day-to-day tasks such as research, drafting, or data review
• Curious and adaptable — open to learning new tools and approaches as technology evolves
• Collaborative by nature, with the ability to work effectively across teams and alongside technology
• Must be legally entitled to work in Australia
• Comfort using AI tools responsibly to support tasks such as research, drafting, or data review
• Ability to learn new tools and adapt as technology evolves
• Curiosity and openness to exploring new approaches
• Collaborative mindset when working with teams and technology

Preferred Qualifications

• Working knowledge of CPM software and how it supports financial planning and reporting processes
• Academic or practical understanding of accounting and financial concepts such as planning, budgeting, forecasting, or consolidation
• Strong negotiation skills with experience navigating complex deal structures
• Proven ability to manage multiple priorities, accounts, and deadlines in a fast-moving environment
• Exceptional presentation skills with the ability to clearly articulate a value proposition to finance and technology leaders

What Success Looks Like

• 30 days: You understand our tools, product, and people
• Within 90 days: You work independently on meaningful tasks
• Within 6 months: You contribute ideas, improvements, and measurable impact

Why Join Prophix?

Prophix builds technology that helps organisations plan, forecast, and make better decisions with confidence. You will collaborate with colleagues across regions, contribute to a platform used globally, and grow your skills through hands-on experience and AI-enabled tools. Flexibility is supported depending on team needs and location, and our work is guided by our values: Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation.

What’s Included for You?

• A work environment that offers flexibility
• Partial reimbursement for gym membership, home broadband, home office equipment, and mobile phone plans
• Paid leave that complies with Australian employment standards, along with additional company leave benefits
• Social gatherings and opportunities to engage with coworkers
• Chances to participate in Environmental, Social, and Governance (ESG) initiatives
• Quarterly Town Halls and Kickoff meetings that unite teams to celebrate achievements, share updates, and discuss future plans

Apply Now!

If this feels like the right environment for you, we’d love to meet you and help you build your career as a Phixer!

Accessibility & AI Transparency

Prophix promotes an accessible hiring process. If you need accommodation at any stage, we’ll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you'd prefer not to take part in any AI-assisted step, just let us know and we’ll be happy to accommodate.