JOB DETAILS
Customer Service Representative - Mandarin Support - Reservation Project KL
CompanyTeleperformance
LocationKuala Lumpur
Work ModeOn Site
PostedMay 3, 2026
About The Company
No description available for this Company.
About the Role
Overview
The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Qualifications
- Excellent communication skills in English and language required;
- Excellent commercial understanding;
- Problem solving;
- Sense of responsibility;
- Independent and customer friendly.
- Experienced with Customer Care, internet and hotel industry;
- Available for changes in shift schedule on a monthly rotation schedule or as business needs require
Responsibilities
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Handle customer requests by phone and e-mail;
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
Key Skills
Customer serviceMandarin languageEnglish languageCommunication skillsProblem solvingAccount managementReservation managementConflict resolutionOutbound callingData entryHotel industry knowledgeInternet proficiency
Categories
Customer Service & SupportHospitality
Job Information
📋Core Responsibilities
The representative handles pre and post-reservation inquiries via phone, email, and fax while managing relationships with hotels. They act as a liaison between guests and hotels to resolve complaints and process reservation modifications.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
Not specified
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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