JOB DETAILS

Patient Services Representative

CompanyMain Line Health
LocationMalvern
Work ModeOn Site
PostedMay 2, 2026
About The Company
Main Line Health (MLH) is a not-for-profit health system serving portions of Philadelphia and its western suburbs. At its core are four of the region’s respected acute care hospitals—Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital—as well as one of the nation’s premier facilities for rehabilitative medicine, Bryn Mawr Rehabilitation Hospital; Mirmont Treatment Center and Main Line Health HomeCare & Hospice. MLH also consists of multi-specialty physician networks, Lankenau Institute for Medical Research- non-profit biomedical research organization. It also comprises six outpatient health centers located in Broomall, Collegeville, Concordville, Exton, Newtown Square and King of Prussia. Our employees speak highly of the work environment at Main Line Health. We offer great opportunities for advancement as well as flexible schedules that allow you to balance your personal and professional life. It is the policy of Main Line Health: to provide Equal Employment Opportunity to all people in all aspects of employer/employee relations without discrimination because of race, religion, color, sex (including pregnancy, gender identity, gender expression, and sexual orientation), parental status, national origin, ancestry, age, disability, political affiliation, military service, relationship status, or other non-merit based factors; to select, develop and promote employees based on the individual’s, qualifications, experience, and job performance; to maintain a working environment free of all forms of discrimination, harassment, and intimidation.
About the Role

Could you be our next Patient Service Representative within Main Line HealthCare's Paoli, King of Prussia, West Chester, Exton, or Downingtown practices?

Why work as a Patient Services Representative with Main Line Health?

  • Make an Impact! Be an Integral Member of our Organization! As a PSR, you are the first person to make a GREAT impression with our patients! Using your excellent communication skills, you will help greet, direct and schedule patients and visitors. Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports and other correspondence organized.
     
  • Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
     
  • Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.

 

  • Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! 

Position: Patient Service Representative in Paoli, King of Prussia, West Chester, or Downingtown locations.
Shift: Full Time - 40 hours

Experience:

  1. Two to three years of office experience preferred.
  2. Knowledge of insurance payers and medical terminology preferred.
  3. Must be experienced in Microsoft Word (columns, tables, envelopes, mail merge, labels) Excel (data base maintenance) and Outlook (maintaining calendars of several staff).


Education:
High School Diploma

Licensures/Certifications:
N/A

 

Key Skills
Communication skillsPatient schedulingMedical terminologyInsurance payer knowledgeMicrosoft WordMicrosoft ExcelMicrosoft OutlookData base maintenanceCalendar managementRecord keepingCustomer service
Categories
HealthcareCustomer Service & SupportAdministrative
Benefits
Tuition reimbursementPaid time offEmployee discountsFree parking
Job Information
📋Core Responsibilities
The Patient Services Representative acts as the first point of contact for patients, responsible for greeting, directing, and scheduling visitors. They also serve as a liaison between patients and staff by preparing charts and maintaining organized office records.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
8937
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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