JOB DETAILS

Guest Service Agent (Egyptian Only)

CompanyAccorHotel
LocationEgypt
Work ModeOn Site
PostedMay 2, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

  • Adopt a friendly, helpful and pleasant attitude to all guests
  • Assist guests with their business center needs 
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Maintain close working co-operation with other departments
  • Follow communication procedures, guidelines, and policies

Qualifications

  • University degree preferably Tourism & Hotel Management
  • Proficiency in English (verbal and written)
  • Team-oriented
  • Focused on guest satisfaction
  • Strong interpersonal and problem solving abilities

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Customer ServiceProblem SolvingInterpersonal SkillsCommunicationOpera SystemTeamworkHospitality ManagementBusiness Center Operations
    Categories
    HospitalityCustomer Service & SupportAdministrative
    Job Information
    📋Core Responsibilities
    The Guest Service Agent will provide friendly and helpful assistance to guests while resolving their requests and problems. They will maintain close cooperation with other departments to ensure high standards of guest satisfaction.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    99639
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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