JOB DETAILS
Service Supervisor (Gilmore/Rempapa)
CompanyOUE Restaurants Pte Ltd
LocationSingapore
Work ModeOn Site
PostedMay 3, 2026
About The Company
The food and lifestyle division of OUE Limited (SGX-ST: “OUE”), OUE Restaurants is on a mission to create genuine and exceptional dining experiences that cater to a diverse range of diners in Singapore and overseas.
The Groups growing portfolio features a distinct host of restaurants and bars - from fine and bespoke, to fast and casual. Across Singapore, Hong Kong, and Japan these include: Chatterbox, Chatterbox Express, Chatterbox Cafe, Vue, Hashida, Takayama, Hanare by Takayama, Shisen Hanten, Rempapa by Damian D’ Silva, Alfafa, Fufu Pot, Chen's Mapo Tofu, Delifrance, and Maxx Coffee.
About the Role
- Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
- Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
- Manage and operate POS systems, including all card and cash transactions
- Assist in taking guest orders, recommending menu specialties, and upselling promotions
- Check and ensure bills’ accuracy before printing it for guests.
- Balance cash floats at the start and end of each shift, maintaining financial integrity.
- Set up tables and service areas according to SOP
- Assist in clearing tables and dishes from the dining area and side stations
- Support the team and attend to guest inquiries/feedback politely and professionally
- Assist in beverage preparation and support daily kitchen operations.
- Follow and ensure appropriate personal hygiene and sanitation procedures are met
- Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition before being handed to guests
- Handle delivery platform apps and process orders promptly and effectively
- Any other duties as assigned by Management
- At least 2 years of work experience as a Captain or Supervisor in Asian culinary.
- Excellent communication skills; verbally and in writing.
- Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
- A team player to work collaboratively in a team environment.
- Positive “can-do” attitude, motivated, passionate.
- Ability to work in a fast-paced environment.
- Proficiency in POS systems and online booking systems (I.e., Chope).
- Willingness to work shift hours, weekends, and public holidays.
- Annual Leave, Family Care Leave, Paid Medical Leave
- Annual Wage Supplement
- Performance Bonus & Annual Salary Increment
- Group Medical, Hospitalisation & Dental Insurance
- Long Service Award
- Professional Growth & Development
- Education Assistance
- External Training Sponsorship
- Staff Discounts
- Staff Referral Scheme
- Staff Meals Provided
Key Skills
Customer ServicePOS SystemsUpsellingCash HandlingTable ServiceBeverage PreparationKitchen OperationsFood SafetySanitationProblem-solvingCommunicationTeamworkOnline Booking SystemsChopOrder Processing
Categories
HospitalityFood & BeverageCustomer Service & SupportManagement & Leadership
Benefits
Annual LeaveFamily Care LeavePaid Medical LeaveAnnual Wage SupplementPerformance BonusAnnual Salary IncrementGroup Medical InsuranceHospitalisation InsuranceDental InsuranceLong Service AwardProfessional Growth & DevelopmentEducation AssistanceExternal Training SponsorshipStaff DiscountsStaff Referral SchemeStaff Meals Provided
Job Information
📋Core Responsibilities
The Service Supervisor will manage daily restaurant operations, including guest relations, POS system operation, and table service. They are also responsible for supporting kitchen operations, maintaining sanitation standards, and processing delivery orders.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
121
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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