JOB DETAILS
Client Success Specialist (US Market)
Companymoomoo
LocationKuala Lumpur
Work ModeOn Site
PostedMay 4, 2026
About The Company
Futu Holdings Limited (Nasdaq: FUTU) is a leading fintech company committed to transforming the investing experience for investors worldwide. With a global presence across Hong Kong, Singapore, the U.S., Australia, Canada, Japan, Malaysia, and New Zealand, we serve over 29 million users through our one-stop digital platforms, Futubull and moomoo, enabling everyone to become a better investor on the go.
At Futu, our mission remains unchanged since day 1: make investing easier and not alone. We empower investors of all levels to confidently navigate the market with all the essential tools and data to achieve their financial goals. Together, we strive to build a world where smarter investing is within reach for all.
About the Role
Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.
Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.
Job Description
- Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
- Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals.
- Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions.
- Assist customer/client with trading account registration and verification processes.
- Provide consultation services on trading platform, tools and features,addressing any technical or operational issues that may be encountered.
- Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
- Responsible for proper recording, filing and organizing of customer feedback and suggestions.
- Contribute to the development of customer service processes, knowleedge bases, and training materials.
- Perform with other ad-hoc duties as per assigned from time to time.
- Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
- Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Freshgraduates are welcome to apply.
- Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
- Computer literacy is preferred.
- Language proficiency in English while Chinese/Mandarin is advantageous.
- Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
- Excellent team player and high working efficiency. Able to work under pressure and to manage multiple client inquiries simultaneously and in a timely manner.
- Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively
We offer a comprehensive and holistic work experience and package as follows:
- 13-Month Salary (Contractual Bonus)
- Competitive compensation & benefits. Monthly salary package consists of basic salary +commission + shift allowance (if applicable)
- Convenient Access to Public Transport
- FINRA SIE Exam Sponsorship
- Career Development Opportunities in the Financial Services Industry
- Company Team Building & Bonding Activities
- Free-Flow Pantry Snacks & Drinks
- Dynamic, Multinational Working Environment
Please note that only short-listed candidates will be contacted. Thank you.
Key Skills
Customer supportFinancial servicesOnline tradingTechnical supportCommunication skillsProblem-solvingDecision-makingInterpersonal skillsComputer literacyStockbrokingCapital marketsInvestment productsTrading platformsOnboardingSales support
Categories
Customer Service & SupportFinance & AccountingSales
Benefits
13-Month SalaryCompetitive compensationCommissionShift allowanceFINRA SIE Exam SponsorshipCareer development opportunitiesTeam building activitiesFree-flow snacks and drinks
Job Information
📋Core Responsibilities
The Client Success Specialist will respond to customer inquiries via phone, email, and chat while guiding new users through the onboarding process. They are also responsible for identifying account expansion opportunities and providing consultation on trading platform tools and features.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
1080
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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