JOB DETAILS

Branch Member Service Representative III

CompanyL A Federal Credit Union
LocationGlendale
Work ModeOn Site
PostedMay 4, 2026
About The Company
Los Angeles Federal Credit Union (LAFCU) LAFCU is a safe, secure full-service financial institution with comprehensive products and services, convenient account access, and professional, friendly, knowledgeable staff. We are always ready to form a strong partnership with our members and be their financial source for life. Founded in 1936 by Los Angeles City employees, we expanded in 2006 to allow membership to anyone living in the Greater LA area who first donates a minimum $10 to the Los Angeles Charitable Association, Inc., a 501(c)3 non-profit charity. The Greater LA area includes the counties of Imperial, Kern, Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara & Ventura. In the year 2019 we reached $1 billion in assets and our 160 employees at our seven branches and corporate office serve over 70,000 members. For over ten consecutive years we have earned a five-star, “superior” financial rating from BauerFinancial (www.bauerfinancial.com), multiple times our staff helped us earn one of the “100 Best Places to Work” awards by the LA Business Journal (www.labusinessjournal.com), and readers of the Glendale NewPress for several years voted us the “Best Credit Union in Glendale.” Our members enjoy account access with mobile, online & telephone banking, 5,000 nationwide Shared branches (https://co-opcreditunions.org/locator) and 30,000 surcharge-free nationwide CO-OP ATMs (https://co-opcreditunions.org/locator). All deposits at LAFCU are federally insured by the National Credit Union Administration (www.ncua.gov), and we follow Equal Housing Lending guidelines. We are very active on social media, including Facebook (http://www.facebook.com/LAFCUfanpage), Twitter (https://twitter.com/lafcu), Instagram (https://www.instagram.com/LAFCU/), and our YouTube channel (http://www.youtube.com/LAFCUMktg).
About the Role

Position Summary:

LAFCU's Branch Member Service Representative III provides excellent service to Members and Non-Members visiting branch/service center locations. Provides information and promotes credit union products and services to build relationships. Processes applications and transaction/service requests in the general areas of establishing/ maintaining accounts (incl. Checking, Savings, Money Market, Holiday, Share Certificates, IRAs, etc.), loan request (incl. applications, funding and closing), and auxiliary credit union services. This position is a full- time position and reports to the Branch Manager I/II at the employee's assigned branch location.

Essential Functions & Responsibilities:

  • 25% Provides exceptional member service while answering questions and accurately opening new consumer membership (savings) and checking relationships. Opens new tax advantaged /retirement account relationships (IRAs, Roth, HSAs, and ESA). Conducts consumer member onboarding follow-up.
  • 25% Receives and processes consumer loan applications (Auto, Visa CC, Personal Loans) and closes approved loans. Refers FastPass, AutoLand, and Business Services and Loans.
  • 15% Provides members with support for advanced Mobile App and Online Banking support, including password resets, locked accounts, profile updates, denied access, Bill Pay External Transfer, Mobile Check Deposit, Zelle, and Online Wires.
  • 10% Cross sells ancillary loan services (GAP, MBP, and Debt Protection).
  • 12% All MSR 1-2 Functions
  • 5% Assists members with situations involving fraud, identity theft and account takeover issues.
  • 5% Knowledgeable of regulatory guidelines related to account opening and loans (KYC, CIP, Truth in Lending, Reg B / ECOA, SAFE Act )
  • 2% Performs other duties as assigned by Leads / Management.
  • 1% May also serve as back-up the Contact Center "Queue 2" as needed.

Essential Functions & Responsibilities:

  • One year to three years of similar or related experience.
  • A high school education or GED.
  • Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. 
  • Working knowledge of established teller procedures and policies. Understanding of Credit Union operations. Communicates information and ideas in speaking so others will understand. General office equipment such as calculators, computers, photocopiers, and scanners.


Salary:

  • The minimum and maximum base salary range for this position is $24.44 to $35.26 in California. 
  • The target starting base hourly rate is between $24.44 to $27.14. 
  • This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future.
  • The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.

LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.

Key Skills
Member ServiceAccount OpeningLoan ProcessingCross SellingConflict ResolutionRegulatory ComplianceMobile Banking SupportOnline Banking SupportFinancial ServicesIdentity Theft AssistanceData EntryCommunication SkillsDiplomacyDiscretion
Categories
Finance & AccountingCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Branch Member Service Representative III provides exceptional service by processing new account applications, loan requests, and various financial transactions. They also support members with digital banking tools and cross-sell ancillary credit union products.
📋Job Type
full time non exempt full time
💰Salary Range
$24 - $27
📊Experience Level
2-5
💼Company Size
100
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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