Aussie Product Support Specialist (May 26 Start)

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.
 

Why Join Us?

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions.
• Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

What You’ll Do 

• Assist brokers and customers with Aussie White Label products, providing expert support on loan servicing and product inquiries. 
• Handle repayment changes, statements, internet banking support, broker escalations, settlements, and more. 
• Provide first-call resolution across multiple channels – phone, email, and messaging platforms. 
• Ensure compliance with policies, industry regulations, and internal procedures. 
• Collaborate with internal teams to improve processes and enhance customer experiences. 

• 1 year minimum customer service experience, ideally in a call centre, finance, banking, or mortgage industry. 
• Able to attend onsite 1–2 times a week during the training period (estimated 1-3 months) and at least twice a month thereafter
• Can legally start by May 26, 2026.
• Strong verbal and written communication skills in English. 
• Comfortable with both inbound and outbound calls; including emails and written tasks
• Willing to work on early day shift schedule (AU time).
• Ability to handle objections, resolve complaints, and provide clear, professional support. 
• Tech-savvy – experience with CRM systems and Microsoft Office (Excel, Outlook, Word). 
• A self-motivated team player who thrives in a fast-paced, high-volume environment. 
• Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)

Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair)

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least twice a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.