Bilingual Floating Customer Service Rep

Bilingual Floating Customer Service Representative  

📍 LoanMax Title Loans
📍 2295 East Tropicana Las Vegas, NV  89119 and 731 W. Sunset Rd Henderson, NV  89011

💰 Pay Range

$16 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed. 

🕒 Schedule

Store Hours: 

Full-Time in store position
 Monday – Friday: 10:00 AM – 6:00 PM
 Rotating Saturdays: 9:00 AM – 2:00 PM
 ✅ Never work on Sundays

About the Position

The Bilingual Floating Customer Service Representative plays a critical role in delivering exceptional customer support across multiple locations and departments within the organization. This position requires adaptability and flexibility to provide seamless service in both English and a second language, ensuring clear communication and resolution of customer inquiries. The representative will act as a versatile resource, stepping into various customer service roles as needed to maintain high service standards and operational continuity. By effectively managing diverse customer interactions, this role contributes to customer satisfaction, loyalty, and the overall reputation of the company. The ultimate goal is to enhance the customer experience by providing timely, accurate, and empathetic assistance in a dynamic work environment.

Key Responsibilities

• Provide exceptional customer service in person and by phone
 • Explain loan products, terms, and payment options clearly and professionally
 • Evaluate vehicles and process loan applications
 • Manage customer accounts and payment processing
 • Perform data entry and maintain accurate records
 • Make courtesy reminder calls as needed
 • Maintain compliance with company policies and applicable laws

•Bilingual in Spanish is a plus

What We Offer

Qualifications

General

•    Fluency in English and at least one additional language commonly spoken in the United States.

•    High school diploma or equivalent.

•    Proven experience in a customer service role, preferably in a fast-paced or multi-department environment.

•    Strong communication skills, both verbal and written, in both languages.

•    Ability to work flexible hours and travel between locations as required

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required
 • Computer and data entry experience preferred but not required

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

About LoanMax Title Loans

LoanMax Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.

Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.