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JOB DETAILS

Customer Service Specialist (Ecommerce) (Remote)

CompanyVASL

LocationSan Francisco

Work ModeRemote

PostedJune 5, 2026

About The Company

Financial chaos is no match for our experts at VASL! We provide tailored solutions to meet your business needs and take the stress out of managing your finances. With us by your side, you can focus on growing your business with peace of mind. Let's conquer your financial challenges together!

About the Role

<p style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; line-height: 1.5; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Title:<span style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; white-space: pre !important; font-family: -apple-system, system-ui, BlinkMacSystemFont, ;"> Customer Service Specialist (Ecommerce)<p style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; line-height: 1.5; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Job Type:<strong style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600; font-family: -apple-system, system-ui, BlinkMacSystemFont, ;"><span style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; white-space: pre !important; font-family: -apple-system, system-ui, BlinkMacSystemFont, ;"> Full-Time, Remote<p style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; line-height: 1.5; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Timings:<strong style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600; font-family: -apple-system, system-ui, BlinkMacSystemFont, ;"><span style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; white-space: pre !important; font-family: -apple-system, system-ui, BlinkMacSystemFont, ;"> 9 PM - 4 AM (Pakistan Standard Time)<div> </div><div><strong style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600; font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Overview: <strong style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600; font-family: -apple-system, system-ui, BlinkMacSystemFont, ;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us <span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">implement AI tools to streamline and improve customer experience<span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. This role combines hands-on support with process improvement and automation.</div><div> </div><p style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; line-height: 1.5; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Key Responsibilities:<p style="box-sizing: inherit; margin: 0px; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; line-height: 1.5; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;"> <ul style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;"><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Respond to customer inquiries via email, phone, and chat</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Assist with orders, shipping, returns, and product questions</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Manage shipments using ShipStation</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Troubleshoot delivery issues and order errors</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Process refunds, replacements, and updates</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Answer reviews AI & Automation (Key Part of Role)</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Identify repetitive customer questions and patterns</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Create and refine response templates and knowledge base content</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Train and improve AI responses to match brand voice</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-family: -apple-system, system-ui, BlinkMacSystemFont, ;">Monitor performance and suggest improvements to reduce support volume <span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Requirements: </li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0);"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1–3 years of <span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">eCommerce customer service experience</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-weight: bold;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Must be proficient in ShipStation<span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strong written and verbal communication skills</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-weight: bold;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Comfortable handling both <span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">calls and high-volume email support</li><li style="box-sizing: inherit; margin: 0px 0px 0px 1.6rem; padding: 0px; border-color: rgba(0, 0, 0, 0.9); border-style: none; border-width: 0px; border-image: none 100% / 1 / 0 stretch; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); font-weight: bold;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Interest or experience in <span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">AI tools, automation, or process improvement</li></ul><div> </div>

Key Skills

Ecommerce Customer ServiceShipStationAI ImplementationAutomationEmail SupportPhone SupportChat SupportOrder ManagementRefund ProcessingKnowledge Base ManagementWritten CommunicationVerbal Communication