JOB DETAILS

Customer Success Manager (m/f/x)

CompanyVisable
LocationHamburg
Work ModeOn Site
PostedMay 6, 2026
About The Company
Visable enables small and medium-sized industrial businesses to make products and services internationally accessible to purchasers. The company offers a broad range of specially tailored services for business customers to increase their digital reach. This includes a combination of company owned B2B platforms and online marketing services, such as Google Ads and retargeting campaigns. Platforms operated by the Visable GmbH include wlw, which is the leading B2B marketplace in the D-A-CH region, as well as the European B2B platform EUROPAGES. Together, the two marketplaces reach more than 3.9 million B2B purchasers per month, looking for detailed company and product information.
About the Role

Intro

As a Customer Success Manager (m/f/x) you are responsible for our B2B customers during the customer life cycle. Likewise, you position Visable and our Digital Platforms wlw & EP in the best way possible with our B2B customers to deliver enablement & engagement in using our products. You collect feedback and insights, which you share with internal departments to support develop customer-focused strategies & improve new features.

Tasks

  • You live customer orientation and have a high level of service awareness 
  • You support the development and continuous improvement of our Customer Success processes and playbooks
  • You support customers in defining and achieving their goals with our platforms, guided by proven Customer Success playbooks
  • You contribute to customer satisfaction by supporting customers throughout their lifecycle and ensuring a positive experience
  • You use customer data and insights to identify usage patterns and support customers in adopting our products
  • Collect customer feedback and share insights with internal teams (e.g. Product, Sales) 
  • You are a networker and have an overview of current events in the company, including direct stakeholders, product management and operations
  • You have experience using CS Playbooks. Together with your team, you develop playbooks as a central knowledge database, both in terms of products and processes
  • You learn to identify potential opportunities for additional services and collaborate with Sales when relevant


Country

Deutschland

Recruiter

Zimmermann

Video

Benefits

  • The opportunity to actively shape the future of the online B2B business and build an European champion 
  • You can expect an established traditional company with the advantages of a dynamic start-up culture: flat hierarchies, relaxed, informal atmosphere and a great team spirit 
  • An agile and supportive environment where success is always a team effort 
  • Benefit from our fitness cooperation with Urban Sports Club and train flexibly in over 7,500 studios across Germany 
  • Optimal work-life balance with 30 vacation days (plus Christmas Eve & New Year's Eve) and flexible working hours 
  • We believe in the best of both worlds: flexibility and collaboration. Thus, you'll enjoy the benefits of working from home while also experiencing the team spirit in our offices (approx. 50%) 
  • We promote your professional and personal skills with individual training opportunities (e.g. Visable Online-Academy & Trainings), regular feedback discussions and team-building measures 
  • Take advantage of our “Workation” offer and work where others spend their holiday

Profile

  • You have gained initial experience in a customer-oriented environment such as customer success or account management in a subscription software company
  • Strong interest in Customer Success, digital products, and B2B business models 
  • Structured and organized way of working with good prioritization skills 
  • Experience with CRM tools to manage customer interactions, track customer data and provide personalized support
  • Strong communication skills and a customer-oriented mindset
  • Curiosity and willingness to learn and grow in a fast-paced environment 
  • First experience in a B2B environment is a plus 
  • Fluent in German is a must as we are interacting in German with our customers and very good command of spoken English needed as our company language is English


We live and love diversity! That's why we signed the „Diversity Charter“ to promote equal opportunities and diversity in all its components. By signing the Diversity Charter we guarantee that all qualified applicants are considered for employment without regard to age, ethnicity, religion, sexual orientation gender identity or physical abilities. A culture of respectful interaction is deeply rooted in our corporate values and therefore we want every employee to feel included, accepted and valued. With over 50 different nationalities and more than 20 spoken languages among Visable’s workforce, we can already be proud of being a culturally varied and truly international company.
Key Skills
Customer Success ManagementAccount ManagementB2B Business ModelsCRM ToolsCustomer Lifecycle ManagementCS PlaybooksCommunication SkillsPrioritizationGerman FluencyEnglish ProficiencyCustomer OrientationData Analysis
Categories
Customer Service & SupportSalesSoftwareManagement & LeadershipMarketing
Benefits
Opportunity to shape the future of online B2B businessFlat hierarchiesInformal atmosphereFitness cooperation with Urban Sports Club30 vacation daysFlexible working hoursHome office optionsIndividual training opportunitiesWorkation offer
Job Information
📋Core Responsibilities
Manage B2B customers throughout their lifecycle to ensure enablement and engagement with digital platforms. Collect customer feedback and collaborate with internal teams to improve product features and customer-focused strategies.
📋Job Type
festanstellung
📊Experience Level
2-5
💼Company Size
557
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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