JOB DETAILS

Hotel Front Desk Agent - Maverick Elko

CompanyMaverick NV LLC
LocationElko
Work ModeOn Site
PostedMay 6, 2026
About The Company
Maverick Gaming™ currently owns and operates a portfolio of 27 properties across Nevada, Washington and Colorado with a total of 1800 slot machines, 350 table games, 1020 hotel rooms and 30 restaurants.
About the Role

Description

  

Hotel Front Desk Agent - Maverick Casino & Hotel Elko



*Housing options available after 90 days*


Pay Range: $13.00/per hour


Team Members Will Enjoy:

• Paid Time Off

• Flexible schedules

• Medical, Vision, and Dental insurance

• Short-Term/Long-term Disability Insurance

• 401k plan

• Employee meal discount program

• And more!



The Maverick Hotel Front Desk performs a variety of duties for guests of hotel. Answer all incoming calls and transfers calls to the appropriate department. Enters all reservations/cancellations and follows through on any changes requested by guest. Registers and assigns rooms to guests, issues rooms keys, computes bill and collects payment for stay. Answers all guest inquiries to the best of your ability.




Responsibilities include but are not limited to:

· Provide superior guest service, positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.

· Check guests in/out of hotel.

· Issue room keys and collect payment for room.

· Responsible for shift paperwork and Front Desk bank.

· Assist guests with any questions and address concerns.

· Use PBX Phone System.

· Responsible for communicating using radio equipment with Security, Maintenance, Housekeeping, Slot Department and the shuttle.

· Answer all incoming calls and transfer to the correct departments.

· Enter reservations and cancellations as requested by guests.

· Set up wake up calls for guests.

· Performs related and/or other duties as required.

· Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk’s.

Requirements

  

· Must possess excellent customer service skills.·

· Be able to read, write and typing skills.

·  Must be able to multitask.

· Be able to work in a standing position for long periods of time (up to 8 hours).

· Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.

· Ability to grasp, bend, and stoop; push or pull loads up to 40 pounds.

· Punctuality and regular and reliable attendance.

· Honesty and Integrity



This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.For more information on E-Verify, or if you believe that your employer have violated its E-Verify responsibilities, please contact DHS.888-897-7781E-Verify.gov
Key Skills
Customer ServiceMultitaskingPBX Phone SystemReservation ManagementPayment CollectionCommunicationAttention To DetailTypingReadingWriting
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
Paid Time OffFlexible schedulesMedical insuranceVision insuranceDental insuranceShort-Term Disability InsuranceLong-term Disability Insurance401k planEmployee meal discount programHousing options available after 90 days
Job Information
📋Core Responsibilities
The Front Desk Agent manages guest registrations, room assignments, and payment collections while handling all incoming calls and reservations. They are responsible for coordinating with other hotel departments via radio to ensure superior guest service.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
320
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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