Medical Receptionist - Hybrid

Description

Job Title: Medical Receptionist

Department: Patient Services

FLSA Status: Non-Exempt

Job Type: Full-Time, 30-40 hours per week

Reports To: Patient Services & Credentialing Manager

Primary Locations: Hybrid - Menomonie, WI

Schedule & Work Location Details

This position offers a mix of in-clinic and remote work, with a primary focus on supporting our new Menomonie clinic and assisting our Call Center team from home.

We’re excited to announce the opening of our new Tareen Dermatology clinic in Menomonie in August! This role will provide front desk support there one day per week, while continuing to work remotely on other days.

At this time, our Menomonie location is open one day per week. However, as we continue to grow and expand services in Menomonie, we anticipate increasing our in-clinic presence. Candidates should be comfortable with the expectation that additional in-person days in Menomonie may be required in the future as clinic operations expand.

Flexibility and willingness to travel to Menomonie as scheduling needs evolve are essential for success in this role.

Mission Statement:

The mission for Tareen Dermatology is to provide compassionate, state of art dermatologic care to each patient with emphasis on early diagnosis, patient education, and comprehensive skincare.
Our vision is to exceed the patient’s expectations by providing individualized, expert, and ethical care. We seek to be a leader in medical, surgical, and cosmetic dermatology and to always give back through service in our community.

Job Summary:

As a Medical Receptionist, you will be the first point of contact for patients. Cheerfully greeting and checking in-patients, scheduling patient visits, and acting a liaison between medical staff and patients.

Responsibilities:

• Greets and checks-in patients scheduled visits; registers demographic information and processes payment plans and copays.
• File/scan Medical records and patient correspondents.
• Check all insurance for accuracy, make necessary phone calls.
• Answer all calls timely and with courtesy and direct all calls to appropriate parties.
• Check VM for messages, distribute accordingly.
• Confirm next day appointments are accurate and all information is verified.
• Assist with all incoming fax messages.
• Schedule appointments, accurately and efficiently.
• Preparation of new patient charts.
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines.
• Monitor Contact Emails and follow proper protocol.
• Knowledge of services rendered.
• Order office supplies as need.
• Follow HIPAA and OSHA policies.
• Other duties as assigned.

Requirements

Required Skills:

• Knowledge of medical terminology.
• Warm and welcoming bedside manner.
• Exceptional teamwork skills.
• Always maintains professional appearance and demeanor.
• Reliable and dependable.

Education and Experience:

• High school or equivalent required.
• 1-2 years prior healthcare experience strongly preferred.
• Prior customer service experience required.

Work Environment:

While performing the duties of this job, the employee regularly works in a clinic setting. Occasional travel to other locations is required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch; talk, hear and smell. The employee must be able to sit for 90% of the workday. The employee must be able to lift or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Benefits:

• Paid time off
• 401(k)
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program
• Disability Insurance
• Paid Holidays