Host

Description

Position Summary

McNamara's hosts provides warm, friendly, and immediate greetings to guests at the door. Seats, and presents clean menus to guests in a friendly, professional, and quick manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Greet and seat guests, present menus to guests and inform them of special menu items.
• Treat guests in a manner to ensure their complete satisfaction.
• Run the floor plan board.
• Observe tables and keep track of clean, dirty, and occupied tables.
• Take guest information for waiting list and quote wait time to guests accurately when tables are not immediately available.
• Clean, organize, and stock menus at host area.
• Answer phone and questions concerning the menu, to go orders and the restaurant.
• Fill takeout orders.
• Interact with guests coming in and as they leave, ensuring a positive dining experience.
• Maintain restrooms throughout shift.
• Perform other duties as assigned.

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Excellent communication skills (verbally interacts with management, servers, team members and guests).
• Must be able to read, write, and determine wait time based on company’s procedures.
• Must visually scan restaurant for clean, unoccupied tables.
• Strong organizational skills and ability to multi-task.
• Knowledge of workplace safety procedures.
• Must have reasonable availability keeping in mind that most of the restaurant business is on nights and weekends.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls; walk; sit; stoop; bend; reach with hands and arms; wash hands and answer phones. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee will occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high.