JOB DETAILS

Customer Service & Returns Specialist (Full-Time & Part Time)

CompanyMurdoch's Ranch & Home Supply
LocationFort Collins
Work ModeOn Site
PostedMay 8, 2026
About The Company
The Murdoch’s story is one of humble beginnings. It is a story about a man, a belief and the understanding that value is often found in honest, old-fashioned ideas. The vision behind Murdoch’s included three simple principles: carry lots of down-to-earth merchandise; be a place where the whole family likes to visit; and be a place where the customer is always met with thanks. Murdoch’s is proud to have 40 stores spanning Colorado, Idaho, Montana, Nebraska, Texas and Wyoming. Our family of stores is staffed with more than 2,200 dedicated team members - all friendly, knowledgeable folks who are there to help! At Murdoch’s Ranch & Home Supply, we’re downright proud of the mark we’ve made with our authentic western brand. Along with our industry-leading suppliers and manufacturers, Murdoch’s represents real lives with real stories. We know that our customers depend on us for quality merchandise and a square deal. We’re not big on bells and whistles; however, we do carry both in our stores! Be it a stock tank, dog food, or a pair of cozy socks, one thing is for certain: the trusted brands we carry all measure up to the Murdoch’s name in durability, style, outstanding service and value. We’re big on doing the basics right. We know the value of a hard day’s work, a positive attitude and doing the right thing (even when no one is looking). Above all, we know how to have fun while we’re doing it! Our aim is to earn the trust and loyalty of our customers and to maintain the premium standards of our distinctive western brand.
About the Role

Description

The Customer Service & Returns Specialist honors the Murdoch’s mission, values, and principles by providing the critical customer support activities for customers using phone, email, and chat including pre-sales, check out, billing, account management, returns, product questions, we site technical guidance etc. They also provide outstanding ability to act and respond as the customer’s advocate, not only in resolving issues, but also ensuring that they receive exemplary customer service.


As a Murdoch's Team Member in this role, you will...

  • Processes eCommerce order returns daily.
  • Address customer complaints by researching, responding, and following up with customers in a timely manner.
  • Assist customers with any issues regarding their returns or their orders via emails or by phone.
  • Greet customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information.
  • Liaise with our store locations for any issues raised by customers regarding either orders or returns.
  • Review, accept, and process manual orders received by phone.
  • Work with courier companies over issues raised by customers regarding either orders or returns.
  • Work with the entire eStore team to accomplish store goals and make customers happy.
  • Other duties as assigned.

Requirements

As a Murdochian in this role, you must...

  • Have excellent customer service skills.
  • Be familiar with standard concepts and practices within the eCommerce retail environment.
  • Previous experience with customer service phone, chat, and email a plus.
  • Be proficient in Microsoft Office Suite along with IT experience including trouble shooting skills.
  • Demonstrate the ability to multi-task within an evolving fast-paced working environment.
  • Have effective communication (written, oral and interpersonal).

Physical Demands:

  • Stand and/or sit for a long period of time.
  • Heavy and repetitive lifting (up to 50lbs).
  • Bending, carrying and pushing.
  • Working on a ladder.
  • Repetitive wrist movements on keyboard.
  • Close vision for computer work.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Competitive Benefits + Compensation:

  • $17.00 - $19.00/hour depending on experience.
  • Amazing Employee Discount on everything from clothes to power tools to pet food.
  • Multiple Health Insurance options to best suit your needs after 60 days.
  • Dental & Vision options to complete your health plan.
  • Life Insurance to secure your family’s financial future.
  • Paid Vacation allows you to relax and recharge.
  • Holiday Pay throughout the year so you can celebrate with your family.
  • Paid Sick Time empowers you to stay home and focus on your health without losing pay.
  • 401(k) with a generous 4% company match to help plan for retirement.
  • Paid Parental Leave to take time to bond with your family’s new addition.
  • Community Giving Program matches your donations and provides paid volunteer hours.
  • Wellness Program saves you money by lowering medical premiums with credits earned.
  • Training Program helps you expand your knowledge and skills with over 250 courses.
  • Other various Voluntary Insurance Options.
Key Skills
Customer ServiceeCommerce RetailMicrosoft Office SuiteIT TroubleshootingMulti-taskingWritten CommunicationOral CommunicationInterpersonal CommunicationOrder ProcessingAccount Management
Categories
Customer Service & SupportRetailLogistics
Benefits
Employee DiscountHealth InsuranceDental InsuranceVision InsuranceLife InsurancePaid VacationHoliday PayPaid Sick Time401(k) with 4% Company MatchPaid Parental LeaveCommunity Giving ProgramWellness ProgramTraining ProgramVoluntary Insurance Options
Job Information
📋Core Responsibilities
Provide critical customer support via phone, email, and chat for pre-sales, billing, and account management. Process eCommerce order returns and coordinate with store locations and courier companies to resolve customer issues.
📋Job Type
full time
💰Salary Range
$17 - $19
📊Experience Level
0-2
💼Company Size
821
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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