Senior Branch Operations Coordinator
Senior Branch Operations Coordinator
Location: Marshall, IN (Onsite)
Status: Full-Time, Hourly Non-Exempt
Why Join First Financial Bank?
At First Financial Bank, our branch leaders are the face of our organization—driving both performance and customer experience. As a Senior Branch Operations Coordinator, you’ll play a critical role in leading daily branch operations, coaching team members, and ensuring every customer interaction reflects our commitment to service excellence.
This role offers the opportunity to lead from the front—balancing operations, sales, and team development—while directly impacting branch performance and community relationships.
What You’ll Do
- Lead branch operations: Oversee daily branch activities to ensure efficiency, accuracy, and adherence to policies and procedures.
- Develop staff: Drive team performance through coaching, feedback, goal setting, and ongoing development.
- Drive sales and service performance: Establish goals, track progress, and reinforce behaviors that support strong customer relationships and revenue growth.
- Ensure compliance and risk management: Maintain adherence to bank policies, regulatory requirements, and security procedures.
- Support customers directly: Assist with complex transactions, account opening, and product recommendations while delivering exceptional service.
- Coach sales behaviors: Lead sales/service meetings, provide feedback, and help team members improve performance and confidence.
- Manage branch performance: Monitor reports, maintain records, and help manage budget and expense control.
- Build customer relationships: Develop and maintain client relationships while supporting referral and business development efforts.
What We’re Looking For
- High school diploma required
- 5+ years of banking experience with prior supervisory experience
- Strong customer service and interpersonal skills
- Proven ability to meet sales and service goals
- Experience coaching, developing, and leading teams
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to multi-task in a fast-paced environment
- Proficiency with PC systems and banking platforms
- Understanding of financial products and services
- Ability to maintain confidentiality and professionalism
- Ability to work occasional weekends and extended hours when needed.
- Ability to commute to the primary work location and occasionally to other work locations within driving distance.
- Ability to remain in a stationary position for up to 75% of an eight (8) hour workday
- Ability to review information and details at close range (within a few feet)
What We Offer
- Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
- Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
- Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
- Growth Opportunities: Tuition assistance and professional development programs.
- A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.
Who We Are
First Financial Bank is a dynamic financial institution with over $6+ billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community.
Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!
Ready to Join Us?
Apply now and take the next step in your banking career! We review all applications and will respond promptly.
First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.
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