JOB DETAILS

Reception Team Member

CompanyAccorHotel
LocationBristol
Work ModeOn Site
PostedMay 9, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a friendly and professional Reception Team member to join our organization in Bristol, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.

  • Greet and welcome guests in a warm and professional manner
  • Handle guest inquiries, complaints, and requests efficiently and courteously
  • Manage check-in and check-out procedures, ensuring a smooth process for all guests
  • Respond to phone calls, emails, and in-person inquiries promptly and accurately
  • Coordinate with other departments to fulfill guest needs and resolve any issues
  • Maintain a clean and organized reception area
  • Process payments and handle cash transactions accurately
  • Assist with administrative tasks such as filing, data entry, and report generation
  • Stay informed about hotel amenities, local attractions, and events to provide guests with relevant information
  • Ensure compliance with all safety and security procedures
  • Be flexible in your working patterns, shifts include mornings, evenings and weekends.

Additional Information

Benefits

  • Discounted hotel stays across the world with ALL Heartist Card.
  • Free Bonus Breaks Voucher.
  • Cycle to Work Scheme.
  • Staff Uniforms Provided.
  • Free Staff Car Park
  • Meal provided whilst on duty.
  • Double time bank holiday pay

Job Types: Full time, permanent

 

  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
  • Compensation: from GBP 13.45 - monthly
    • Key Skills
    Guest RelationsCheck-in/Check-out ProceduresPayment ProcessingCash HandlingAdministrative TasksCommunicationConflict ResolutionCustomer Service
    Categories
    HospitalityCustomer Service & SupportAdministrative
    Benefits
    Discounted hotel stays across the world with ALL Heartist CardFree Bonus Breaks VoucherCycle to Work SchemeStaff Uniforms ProvidedFree Staff Car ParkMeal provided whilst on dutyDouble time bank holiday pay
    Job Information
    📋Core Responsibilities
    Act as the first point of contact for guests by managing check-in and check-out procedures and handling inquiries. Coordinate with other departments to resolve guest issues and maintain an organized reception area.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    99704
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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