Receptionist

As a Receptionist, you will play a vital role in maximising patient appointments, managing the appointment book, and ensuring every patient experience is professional and welcoming. You will work closely with the Practice Manager and Dentist in Charge, contributing to a collaborative and efficient team environment.

Key Responsibilities

Customer Service

• Provide courteous, prompt and accurate responses to all enquiries

• Answer incoming calls within KPI targets and actively manage call queues

• Deliver high‑quality service to members, patients and staff

Appointment & Diary Management

• Maximise patient appointments and minimise gaps in the schedule

• Create, reschedule and cancel appointments as required

• Conduct follow‑up calls for recalls and cancellations within KPIs

• Process daily SMS confirmations and confirm appointments by phone where required

• Monitor and respond to the appointment mailbox within 4 working hours

Front Desk & Accounts

• Greet and arrive patients, including emergency patients

• Maintain a clean and tidy reception area

• Collect medical history forms in line with requirements

• Raise patient accounts, process benefit claims and receipt gap payments

• Ensure patients are correctly departed, including payments and booking next appointments

General Office Duties

• Follow up outstanding gap payments (up to 30 days) and record actions

• Assist with refunds, credit adjustments and benefit queries

• Daily banking, balancing takings and end‑of‑day reporting

• File archiving, records management and authorised retrieval

• Prepare mail, attendance certificates and liaise with other dental centres as required

• Report any fraudulent behaviour or activity

About You

Essential Skills & Experience

• Professional presentation and strong customer service skills

• Experience using appointment booking and accounts systems

• High level of confidentiality, tact and professionalism

• Knowledge of dental centre systems or similar environments

Desirable

• Experience as a Dental Assistant or willingness to be cross‑trained

• Experience with D4W

• Proficiency in Microsoft Outlook, Excel and Word

• First Aid qualification

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.