MARKETING PLAYER DVLPMT SUPER

Job Posted: Monday, May 11, 2026

Closes: Tuesday, May 19, 2026

JOB SUMMARY: Responsible for public relations while monitoring the performance of Casino Hosts and Legends Rewards Representatives.  Leads by example and maintains the highest standard of guest service.

SUPERVISION EXCERCISED:  Legends Rewards Representative and Casino Host.

LICENSE REQUIRED: Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA.

MINIMUM EDUCATION REQUIRED FOR POSITION: High school diploma or GED equivalent required.   One to two years related supervisory experience and/or training.

PHYSICAL REQUIREMENTS: Ability to endure prolonged periods of standing and moving throughout the casino.  Must be able to bend, reach, squat and able to least lift twenty-five pounds (25 lbs.) Manual and finger dexterity required for computer and routine paperwork.  

SPECIAL QUALIFICATIONS:  Must possess excellent communication skills.  Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail.

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE FOR POSITION:   

Must possess excellent communication skills, particularly those skills needed to resolve complaints from dissatisfied guests.  Supervise Casino Hosts and Legends Rewards Reps during shifts.  Carry out supervisory responsibilities in accordance with the casino’s policies and applicable laws.  Responsible for training, planning, assigning and directing work; appraising performance rewarding and disciplining team members; addressing complaints and resolving problems.  Must be able to work all shift/days of week/holidays.  Regular exposure to a smoke-filled and noisy environment.

SPECIFIC DUTIES PERFORMED:  This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

1. Represent Player Development Manager in their absence.
2. Schedule accordingly and provides breaks when necessary.
3. Assist in maintaining team member personnel files.
4. Inventory control of Club merchandise.
5. Evaluate patron gaming activity.
6. Authorize Guest Vouchers and signature when necessary.
7. Answer telephone inquiries about general Legends Casino Hotel information and about the club and promotions.
8. Supervise, train, counsel and prepare performance reviews for Legends Rewards Representatives and Casino Hosts.
9. Continuously interact with guests to obtain feedback on service levels and overall satisfaction with focus on high worth and hosted players.
10. Maintain a professional, courteous image at all times.
11. Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.

12. Models for the team, a strong work ethic and is visible, available and present for the guest and their team.

13. Ability to think independently in making decisions to maximize guest service experience.
14. Seeks to share and improve processes and workflows based on guest feedback.
15. Finds ways to make good use of their strengths and talents.
16. Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
17. Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
18. Identifies ways to improve workflows and processes to work smarter and increase efficiency.
19. Acts as a mentor for their peers, builds on strengths and considers the success of the team members as their success.
20. Actively seeks to build new skills; teaches others and shares best practices.
21. Makes commitments they are able to keep and follows through on commitments made.
22. Familiar with, and use, those policies and procedures as contained in the team member handbook.

Revised 03/22