JOB DETAILS

IT Support Technician

CompanyMASONIC MEDICAL RESEARCH INSTITUTE
LocationCity of Utica
Work ModeOn Site
PostedMay 11, 2026
About The Company
Masonic Medical Research Institute is a not-for-profit institute dedicated to improving the health and quality of life for all. The Laboratory's primary mission is to conduct high quality basic and clinical research aimed at generating knowledge and information necessary for development of medical cures and treatments of tomorrow. The Laboratory is also committed to providing education and training to basic scientists, clinical researchers and students who will perpetuate and extend the fight against disease.
About the Role

Description

We are seeking a skilled and adaptable IT Support Technician to join our team at the Masonic Medical Research Institute. The ideal candidate will provide hardware/software technical support for our research and administration teams, ensuring smooth operation of IT systems crucial for our operations.


Key Responsibilities:

1. Maintain and troubleshoot computer systems, including workstations and servers.

2. Diagnose and resolve common network connectivity issues.

3. Assist with software installation and configuration, focusing on scientific applications and data analysis tools.

4. Ensure proper functioning of data storage systems and backup procedures for data.

5. Help ensure the cybersecurity of the Institute

6. Collaborate with researchers to support IT solutions for specific experimental setups.

7. Assist with setting up projectors, displays, and audio equipment for presentations.

8. Assist in maintaining compliance with data security and privacy regulations.

9. Provide basic training to lab members on IT tools and best practices.

10. Coordinate with vendors for hardware and software procurement.

Requirements

  

1. Bachelor's degree in Computer Science, Information Technology, or a related field and 

2. 1+ year of experience in IT support, preferably in a scientific or academic environment.

3. Strong knowledge of Windows, Mac, and Linux operating systems.

4. Familiarity with software such as the Microsoft Office suite and Adobe Creative Cloud.

5. Basic understanding of networking and data storage technologies.

6. Excellent problem-solving and communication skills.

7. Ability to work in a fast-paced research environment and quickly learn new technologies.

8. Basic understanding of laboratory processes and scientific research principles is a plus. 


Compensation & Benefit Package:
We offer a competitive salary and an excellent benefit package including:

· Medical insurance

· Dental insurance

· Vision insurance

· GENEROUS paid time off

· 7 paid holidays

· 403(b) plan with 100% match up to 5%!

· Tuition Reimbursement

· And more!

EOE

Key Skills
Hardware TroubleshootingSoftware InstallationNetwork ConnectivityData Storage ManagementCybersecurityWindows OSMac OSLinux OSMicrosoft OfficeAdobe Creative CloudTechnical SupportCommunication SkillsProblem SolvingVendor CoordinationIT TrainingData Privacy Compliance
Categories
TechnologyScience & ResearchHealthcareCustomer Service & SupportAdministrative
Benefits
Medical InsuranceDental InsuranceVision InsurancePaid Time OffPaid Holidays403(b) Plan With 100% Match Up To 5%Tuition Reimbursement
Job Information
📋Core Responsibilities
Provide hardware and software technical support for research and administration teams, including maintaining workstations and servers. Ensure cybersecurity, data backup, and the functioning of IT solutions for experimental setups.
📋Job Type
full time
💰Salary Range
$22 - $25
📊Experience Level
0-2
💼Company Size
75
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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