JOB DETAILS

Day Shift Men's Inn Counselor

CompanyPINE STREET INN INC
LocationBoston
Work ModeOn Site
PostedJune 4, 2026
About The Company
With a mission to end homelessness, Pine Street Inn is New England's leading provider of housing, shelter, street outreach and job training to homeless individuals in Greater Boston. Pine Street Inn welcomes nearly 2,400 homeless individuals daily to provide short- and long-term solutions so that they can begin the journey out of homelessness and into a home and community. Our vision is to help individuals gain stability and their highest level of independence by offering a wide range of services for every person who turns to Pine Street for help.
About the Role

Description

SCHEDULE: 40 hours, Saturday-Wednesday


Pay:  $21.40 - $23.97 per hour DOE (Salary ranges provided are based on relevant experience and skill set)   


LOCATIONS: 444 Harrison Avenue, Boston, MA (Men’s Shelter)


JOB DESCRIPTION:


SUMMARY OF THE POSITION:


The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

Requirements

EDUCATION/TRAINING:


REQUIRED:

  • High School diploma or GED

PREFERRED:

  • Valid MA driver’s license in good standing
  • Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE:


REQUIRED:

  • Minimum of one (1) year of experience in the Human Services field

PREFERRED:

  • Administering Narcan and CPR in a work setting
  • Knowledge in the areas of addiction, recovery, and mental illness
  • Knowledge of issues pertaining to the homeless
  • Knowledge of area resources
Key Skills
Direct CareCrisis InterventionCase ManagementHMIS Data EntryResource CoordinationHousing Pathway DevelopmentNarcan AdministrationCPRBilingual English/Spanish
Categories
Social ServicesHealthcareGovernment & Public Sector
Job Information
📋Core Responsibilities
The Guest Services Specialist ensures a safe shelter environment by providing direct care and professional support to guests. They assist guests in accessing housing pathways, mental health services, and substance abuse resources while documenting data in the HMIS system.
📋Job Type
full time
💰Salary Range
$21 - $24
📊Experience Level
0-2
💼Company Size
495
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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