JOB DETAILS
Representative, Guest Experience Customer Service
CompanyDallas Arboretum & Botanical Garden
LocationDallas
Work ModeOn Site
PostedMay 13, 2026
About The Company
The Dallas Arboretum, one of the most beautiful outdoor attractions in Dallas, features 66 acres of spectacular display gardens that showcase incredible seasonal flowers, ornamental shrubs, trees and plant collections in a serene setting on White Rock Lake.
The Arboretum is home to seasonal outdoor festivals, concerts, art shows and more. Throughout the year, guests enjoy both indoor and outdoor dining in either Restaurant DeGolyer in our historic DeGolyer Estate or on the Lula Mae Slaughter Dining Terrace overlooking downtown Dallas.
Guests can also enjoy making memories with friends and family at high tea offered throughout the year. Children and adults alike enjoy year-round education programs on gardening, art, hands-on science, and the gardens offer plenty of outdoor exploration opportunities. The gardens, world-famous for their beauty, are chosen by many brides for their photos and their wedding.
The Arboretum has something for everyone in every season. We invite you to visit soon!
About the Role
Description
JOB SUMMARY:
The Representative, Guest Experience Customer Service plays a key role in creating a welcoming and memorable experience for all Dallas Arboretum guests. This position provides high-quality customer support via phone call, assists with ticketing and general inquiries, and upholds departmental standards and Arboretum policies. This role is telework eligible, while maintaining availability for required onsite meetings and support.
This is a Seasonal position.
ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Provide friendly, professional, and courteous service to guests over the phone
- Assist guests with ticket purchases, reservations, and related inquiries
- Respond to general questions regarding the garden, events, memberships, and policies
- Accurately communicate and consistently enforce Dallas Arboretum policies and procedures
- Troubleshoot and resolve guest concerns while maintaining a positive and solution-oriented approach
- Utilize computer systems and ticketing platforms to manage guest transactions and information
- Collaborate with team members and supervisors to ensure exceptional guest service standards
- Perform additional duties as assigned to support Guest Experience and organizational needs
Requirements
SKILLS AND QUALIFICATIONS
Required Qualifications
- High school diploma or G.E.D.
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills with a guest-focused mindset
- Proficiency with computers, including Microsoft Office products
- Ability to multitask and remain calm and professional in a fast-paced environment
Preferred Qualifications
- Prior customer service or guest relations experience
- Experience handling customer inquiries
- Ability to work a rotating schedule, including weekends, holidays, and seasonal evening hours
Telework Requirements
- This position is eligible for telework; however, candidates must reside within the Dallas–Fort Worth Metroplex
- Availability to attend required meetings, training sessions, or support shifts onsite at the Dallas Arboretum is mandatory
Key Skills
Customer ServiceVerbal CommunicationWritten CommunicationInterpersonal SkillsMicrosoft OfficeMultitaskingConflict ResolutionTicketing PlatformsGuest RelationsPhone Support
Categories
Customer Service & SupportHospitalitySports & RecreationAdministrative
Job Information
📋Core Responsibilities
Provide high-quality customer support via phone, assisting guests with ticket purchases, reservations, and general inquiries. Ensure the enforcement of Arboretum policies while resolving guest concerns with a solution-oriented approach.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
209
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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