JOB DETAILS
Customer Success Partner / Order Processing
CompanyJB Cutting, Inc.
LocationMount Clemens
Work ModeOn Site
PostedMay 12, 2026
About The Company
JB Cutting, Inc is a full service manufacturer of three-dimensional laminate (thermofoil) components. The company specializes in made-to-order finished MDF-core components that are complimentary to store fixtures, healthcare furnishing environments, residential kitchen and bath, and custom closet systems. JB Cutting is primarily a wood fabricating operation with CNC, edgebanding, thermoforming and panel processing capability. JB Cutting is a tier I and tier II OEM to big brand end-users such as, Target Corporation,Verizon Wireless, The Home Depot, California Closets and others.
Company History
In the early 1970’s, Bill and JoAnn Filthaut formed a cabinet shop called Filthaut’s Cabinet Shop, Inc. While working out of a 3,000 square foot barn on their residential property, the Filthauts produced everything from kitchen cabinetry to beauty shop stations to speaker consoles. In 1995, Bill and JoAnn decided to refocus their efforts into component manufacturing. The company moved into a larger manufacturing building and formally changed the name to JB Cutting, Inc. Under the same ownership, JB Cutting advanced the organization with the introduction of their children, Debbie and BJ, and a renovation of equipment and software. By 1996, JB Cutting recognized a need in the local market for thermoformed doors. At that time, some key capital investments were made and the company continued to evolve.
About the Role
Description
At JB Cutting, Inc., we don’t just manufacture cabinet components — we help bring kitchens, closets, and home spaces to life across the country. As a second-generation, family-owned company, we’ve built our reputation on quality, reliability, hard work, and a team-first mentality.
We’re looking for a friendly, organized, and motivated Customer Success Partner to join our team. This role is perfect for someone who enjoys helping people, staying busy, and being the go-to person who keeps things running smoothly behind the scenes.
If you thrive in a fast-paced environment, enjoy variety in your day, and want to be part of a company where your effort actually matters — we’d love to meet you.
What You’ll Do:
- Greet customers, vendors, and visitors with a positive and professional attitude
- Answer and direct incoming phone calls
- Support our Customer Service and Order Processing teams with daily administrative tasks
- Enter and process orders using our ERP system
- Provide customers with order updates and tracking information
- Pull, organize, and ship product samples
- Maintain and organize the sample room
- Assist with filing, scanning, copying, and other office support tasks
- Learn our products, materials, finishes, and color offerings
- Help create a smooth and positive customer experience from start to finish
Requirements
Preferred Experience:
- Strong communication and customer service skills
- Positive attitude and willingness to learn
- Organized, detail-oriented, and dependable
- Ability to multitask in a fast-paced environment
- Comfortable using Microsoft Office programs and multi-line phone systems
- Team player with a strong work ethic and “all hands-on deck” mindset
- High School Diploma or GED required
Preferred Experience:
- Previous receptionist, administrative, or customer service experience
- Experience in manufacturing or order processing environments
- Familiarity with ERP software such as Global Shop Solutions
- Knowledge of cabinetry, laminates, melamine, or building materials is a plus
Benefits & Perks:
- Health, Dental & Vision Insurance
- HSA option with company contribution
- Additional voluntary insurance options (STD, LTD, Life, AD&D)
- Paid Holidays & Paid Time Off
- 401(k) with company match
- Annual profit sharing
- Overtime opportunities
- Stable, growing company with long-term career potential
- Family-oriented culture with supportive leadership and teammates
Schedule:
- Monday through Friday
- Day shift
- Overtime opportunities as needed
JB Cutting, Inc. is proud to be an Equal Opportunity Employer committed to creating a positive and inclusive workplace.
Key Skills
Customer ServiceOrder ProcessingAdministrative SupportErp SoftwareMicrosoft OfficeMulti-line Phone SystemsCommunicationMultitaskingDetail OrientedOrganization
Categories
Customer Service & SupportAdministrativeManufacturingLogistics
Benefits
Health InsuranceDental InsuranceVision InsuranceHsa Option With Company ContributionShort Term Disability InsuranceLong Term Disability InsuranceLife InsuranceAccidental Death And Dismemberment InsurancePaid HolidaysPaid Time Off401(k) With Company MatchAnnual Profit SharingOvertime Opportunities
Job Information
📋Core Responsibilities
The role involves greeting visitors, managing phone calls, and providing administrative support to the customer service and order processing teams. Key duties include entering orders into the ERP system, tracking shipments, and maintaining the product sample room.
📋Job Type
full time
💰Salary Range
$20 - $22
📊Experience Level
0-2
💼Company Size
33
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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