Branch Operation Manager

Description

Lead the branch. Drive Performance. Keep industry moving.

At Belt Power, LLC, we don’t just move materials—we move businesses forward. As a full-service distributor and fabricator serving the processing, manufacturing, and material handling industries, we pride ourselves on quality products, value-added solutions, and local service that customers can rely on.

We’re seeking a Branch Operations Manager who thrives in a fast-paced, hands-on environment and takes pride in owning the daily success of a branch—from customer experience and shop production to team leadership and facility operations.

Why This Role Matters

The Branch Operations Manager is the operational heartbeat of the branch. You’ll bring together people, processes, inventory, and facilities to ensure customers receive fast, accurate service and the branch operates safely, efficiently, and profitably. This is a salaried leadership role with the opportunity to earn an annual bonus based on branch profitability.

What You’ll Do

Customer Service, Sales & Order Execution

• Oversee quotes and orders for outside sales and customers, ensuring accuracy and responsiveness.
• Maintain on-time quote and order acknowledgment response standards.
• Serve as a visible leader with customers through occasional local visits and ride-alongs with outside sales.

Branch Operations & Shop Leadership

• Partner with the branch belt shop leader/manager to optimize production, fabrication workflows, and throughput.
• Assist with scheduling installs and aligning resources to meet customer commitments.
• Maintain a strong working knowledge of all shop processes—including shipping, receiving, and fabrication—and operate shop equipment as needed.
• Schedule and oversee shop equipment maintenance programs.

Inventory, Purchasing & Vendor Management

• Review inventory levels and initiate inventory reorders when required.
• Source products and manage vendor and supplier relationships.
• Oversee shop supply orders and approvals.

People Leadership & Administration

• Lead inside sales team members, maintaining expected responsiveness and performance standards.
• Manage production employees, including Belt Manager, Belt Fabricator Technicians, and Shipping/Receiving staff.
• Approve work schedules and PTO; verify hourly employee timecards.

Facilities, IT & Communication

• Oversee branch facility repairs, upgrades, and general maintenance.
• Maintain branch IT equipment, computer systems, and phone systems.
• Coordinate outside contractors and manage branch access.
• Act as the branch’s single point of contact for intercompany communication and keep leadership informed of branch activity.

Requirements

• Strong organization, prioritization, and attention to detail.
• Customer-focused mindset with urgency and professionalism.
• Clear and effective written and verbal communication skills.
• Comfort cold calling in person and over the phone.
• Proficiency with Microsoft Office.
• Ability to lift up to 50 pounds.
• Willingness to work overtime, weekends, and overnight travel as needed.
• Valid driver’s license and clean driving record.

Success Traits

• Quick learner who adapts to new systems and processes.
• Reliable, proactive, organized, and team-oriented.
• Demonstrates integrity, accuracy, and a positive leadership presence.

Physical Demands & Work Environment

This role involves lifting and moving up to 50 pounds, using manual dexterity to operate tools and equipment, and working in seated, standing, bending, or kneeling positions for extended periods. The Branch Operations Manager will regularly work near moving mechanical equipment in a shop environment where noise levels may be loud.