Contact Center Associate

Contact Center Associate
Location: Terre Haute, IN (On-Site) 

Status: Full-Time, Hourly Non-Exempt 

Why Join First Financial Bank? 

If you are a client-focused professional who enjoys assisting clients with their banking needs in a fast-paced environment, our Contact Center Associate role could be a great fit! You'll be the first point of contact for clients, helping with everything from loan payments to debit card questions and online banking support. Each call is a chance to help someone and uncover what they truly need—this role is perfect for someone who is curious, tech-savvy, and enjoys solving puzzles. If you love variety, working on a collaborative team, and making a difference with each call, apply today! 

What You’ll Do 

• Support Clients: Answer account-specific questions about deposits, balances, and transactions with clarity and professionalism.
• Solve Problems: Identify root issues, ask effective questions, and guide clients toward the right solutions—even when they’re unsure what they need.
• Assist Digitally: Help clients log in, navigate online banking, and resolve debit card issues.
• Manage Loan Inquiries: Provide answers about loan balances, payments, and internal transfers between accounts.
• Navigate Systems: Use internal tools and resources efficiently to find information and resolve concerns.
• Resolve Issues First-Time: Aim to fully resolve client needs in a single interaction whenever possible.
• Communicate Clearly: Maintain a calm and confident tone, especially in escalated situations, and de-escalate with empathy.
• Adapt Quickly: Thrive in a fast-paced environment where each client interaction is unique.
• Continuously Learn: Benefit from a thorough and ongoing training experience guided by talented bankers.

What We’re Looking For 

• High school diploma or equivalent.
• Minimum 1 year of experience customer service.
• Bank teller experience with a knowledge of retail banking products and services is preferred.

• Ability to adapt quickly in a fast-paced environment.
• Detail-oriented with excellent problem-solving skills.
• Comfort with technology and navigating multiple computer systems.
• Strong problem-solving skills with a knack for figuring things out independently.
• Clear and confident written and verbal communication skills.
• Patience and empathy to support a wide range of client needs; AS400 experience is preferred.
• Team mindset with the flexibility to shift gears and support others.
• Willingness to learn and grow your knowledge across banking services
• Ability to work occasional weekends and extended hours.
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

What We Offer 

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are 

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community.