IT Support Specialist

Description

McCready Law is looking for an experienced IT Support Specialist to support day-to-day technology operations across our downtown Chicago and Beverly offices. This role is the first point of contact for employee technology needs and works closely with our internal leadership team, department managers, and external IT vendor to help keep our systems, equipment, and office technology running smoothly.

This is a hands-on, people-focused role for someone who enjoys solving problems, supporting users, staying organized, and keeping technology from becoming the villain of the workday.

At our firm, we believe in supporting one another, treating our clients with compassion, and fostering a respectful, collaborative environment. We are a close-knit team that values integrity, clear communication, and a good sense of humor, especially on busy days. 

• Provide onsite and remote technology support for employees across the firm. 
• Troubleshoot hardware, software, printer, phone, Microsoft 365, connectivity, workstation, and system access issues. 
• Support password resets, user setup, permissions, workstation setup, software installation, and device troubleshooting. 
• Coordinate with our external IT vendor on escalated issues, equipment needs, and follow-up items. 
• Support new hire onboarding, including equipment setup, system access, phone setup, workstation readiness, and IT orientation. 
• Support employee offboarding, including access removal, equipment return, and documentation. 
• Maintain and organize firm technology inventory, including laptops, monitors, phones, peripherals, spare equipment, returned equipment, and retired equipment. 
• Set up and support office technology, conference room technology, AV equipment, phones, and technology needs for meetings and trainings. 
• Assist with office moves, seating changes, workstation relocations, and equipment deployments. 
• Conduct periodic technology support visits to firm locations as business needs require. 
• Identify recurring technology issues, equipment needs, access gaps, or process concerns and share recommendations with leadership

Requirements

• At least 3 years of experience in IT support, desktop support, systems support, or a similar technology support role. 
• Experience supporting company-wide systems, user access, hardware, software, phones, printers, and office technology. 
• Strong troubleshooting skills and the ability to determine when an issue can be resolved internally or should be escalated. 
• Strong customer service skills and the ability to explain technical information clearly to non-technical users. 
• Excellent organization, follow-through, attention to detail, and sound judgment. 
• Ability to work independently while coordinating with internal leaders and external IT vendors. 
• Ability to work onsite from our downtown Chicago and Beverly offices. 
• Ability to travel periodically to other firm locations based on business needs. 

Preferred Experience

• Experience in a law firm, legal services, or professional services environment. 
• Familiarity with SharePoint, Microsoft 365, business phone systems, and common office technology platforms. 
• Experience coordinating with an external IT vendor or managed service provider. 
• Experience supporting technology needs across multiple office locations.