JOB DETAILS
Medical Office Assistant | Front Desk | Iredell Family Medicine | FT
CompanyIredell Memorial Hospital Incorporated
LocationMooresville
Work ModeOn Site
PostedMay 16, 2026
About The Company
When Iredell Memorial Hospital opened in 1954, we were a 100-bed hospital with a mission focused on the well-being of the community we serve. The name, Iredell Memorial Hospital, was selected by a board of trustees as a memorial to all members of armed forces from Iredell County who gave their lives in defense of the United States.
Although we have grown to 391 licensed beds to meet the needs of the community, the buildings and grounds are still owned by the citizens of Iredell County and all revenue is reinvested in medical technology and staff. Because we are a nonprofit hospital, our focus is on promoting health and wellness in our community, not on the bottom line.
Our dedication to our community is evident in the five-star customer service awards we consistently receive. Our purpose is to provide advanced healthcare while maintaining the warmth and compassion of a community hospital, giving our patients the peace of mind that they are getting the best medical care available.
As numerous freestanding services were added to meet the needs of the community, we became Iredell Health System. Today we employ almost 2,000 people, making us the third-largest employer in Iredell County. There are approximately 365 physicians representing a variety of specialties. Iredell offers convenient and easy access to state-of-the-art diagnostics and comprehensive health services.
For a comprehensive list of services and programs, visit www.iredellhealth.org
About the Role
Description
The Front Desk Medical Office Assistant is responsible for the efficient management of front office operations within a medical practice. This includes greeting and registering patients, scheduling appointments, verifying insurance, collecting payments, managing medical records, and maintaining effective communication with both patients and staff.
The Front Desk Medical Office Assistant serves as a vital part of the healthcare team, ensuring a positive experience for patients and accurate administrative support for the practice.
Key Responsibilities
- Greet patients and visitors in a courteous and professional manner.
- Schedule and confirm patient appointments in accordance with practice guidelines.
- Register patients by verifying and updating demographic, insurance, and contact information.
- Collect copays, reconcile cash drawers, and prepare daily deposits.
- Answer phones, return messages, and route calls appropriately.
- Maintain front office inventory and notify appropriate staff of supply needs.
- Ensure outgoing and incoming referrals are processed and followed through to completion.
- Scan and upload documents into electronic medical records (EMR).
- Process EMR and PHI request in a timely and compliant manner.
- Message clinical and non-clinical staff through EMR system.
- Maintain confidentiality and uphold HIPAA compliance.
- Attend staff meetings and adhere to Iredell Health System and IPN policies.
- Maintain a clean, organized, and professional front office and waiting area.
- Support additional administrative tasks as directed.
Location: Iredell Carolina Specialty, Old Mocksville Road, Statesville, NC
Hours: Mon-Thurs 8-5; Fri 8-2
Requirements
- High school diploma or GED required.
- CCMA certification or one year of clerical experience in a medical office preferred.
- Knowledge of Microsoft Office (Word, Excel), general office equipment and practice software platforms.
- Basic understanding of medical terminology.
- Strong verbal and written communication skills.
- Ability to multitask and work effectively under pressure.
- Prefer Certified Medical Administrative Assistant (CMAA)
- BLS certification (within 30 days)
- Experience with EMR and PM Systems
- Ability to walk, sit, stand, push, pull, bend, stoop, reach, and lift up to 30 pounds.
- Must be able to pass FIT test as required for the position.
Key Skills
Patient RegistrationAppointment SchedulingInsurance VerificationPayment CollectionMedical Records ManagementHIPAA ComplianceEMR SystemsMicrosoft OfficeMedical TerminologyCommunication SkillsMultitaskingFront Office Operations
Categories
HealthcareAdministrativeCustomer Service & Support
Job Information
📋Core Responsibilities
Manage front office operations including patient registration, scheduling, and insurance verification. Provide administrative support by handling medical records, processing referrals, and maintaining a professional waiting area.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
725
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page