JOB DETAILS
Membership Coordinator
CompanyYMCA of Columbia Willamette
LocationVancouver
Work ModeOn Site
PostedMay 16, 2026
About The Company
YMCA of Columbia-Willamette
Purpose, Mission and Culture Statements
Purpose Statement
We’re a catalyst for transformational change, fostering relationships and building thriving, inclusive communities.”
The YMCA exists to encourage, equip, model, teach and ultimately to see that people take personal responsibility for their own spiritual, mental and physical well-being and to care for others.
Mission
To put the Christian principles of love, respect, honesty, responsibility and service into practice through programs that build a healthy spirit, mind and body for all.
Vision
Strong Communities Inspired through Family, Fitness, Faith and Fun.
To fulfill our mission we recruit, develop and maintain a diverse workforce in an environment of mutual support, encouragement, accountability, compassion and forgiveness. We are committed to the following.
Establish long-term relationships
Strive for excellence in all that we do
Lead by example and serve others
Develop people to their fullest potential
Incorporate YMCA Christian principles into our work
Thoroughly enjoy what we do
About the Role
Description
Why Should You Apply?
- Free Household Gym Membership
- Free Group Fitness Classes
- Free Pool Access
- Free HydroMassage (ages 18+)
- Program Discounts
- Paid Sick Leave
- Retirement
- Tuition Reimbursement Opportunities
- Opportunities for Growth/Leadership
- Engage with Your Community
Job Responsibilities:
Under the supervision of the Leader of Healthy Living, the Membership Coordinator supports the daily operations of the Welcome Center and Member Services. This role assists with leading the membership team & building supervisors, onboarding new members, ensuring exceptional customer service, supporting community engagement efforts, and contributing to the welcoming, inclusive environment of the YMCA.
Requirements
Essential Functions:
- Demonstrate excellent time management and communication skills in person, via email, and by phone.
- Support the hiring, training, and development of membership staff and volunteers.
- Maintain strong, friendly relationships with members, staff, and guests.
- Assist with membership growth strategies, including outreach, onboarding, and engagement initiatives.
- Respond promptly and thoughtfully to member inquiries, feedback, and concerns.
- Ensure the Welcome Center is clean, organized, and staffed to meet member needs.
- Monitor and report on membership trends and program data.
- Collaborate with internal departments to ensure seamless member experiences.
- Represent the YMCA mission in all interactions, demonstrating compassion, professionalism, and care.
- Support marketing efforts and community events when needed.
- Participate as an active member of the branch leadership team.
Minimum Qualifications:
- Must pass YMCA background check
- Experience in customer service, hospitality, or administrative support (YMCA experience a plus)
- Strong interpersonal and problem-solving skills
- Proficiency with technology (email, scheduling, and point-of-sale systems)
- Availability to work a flexible schedule, including evenings and Saturdays
Preferred Qualifications:
- Associate's or Bachelor’s degree in business, hospitality, or related field preferred
- Two to four years of experience in customer service and staff supervision
Key Skills
Time ManagementCommunicationStaff TrainingCustomer ServiceMembership GrowthProblem SolvingPoint-of-Sale SystemsCommunity EngagementStaff SupervisionAdministrative Support
Categories
Sports & RecreationCustomer Service & SupportManagement & LeadershipHospitalityAdministrative
Benefits
Free Household Gym MembershipFree Group Fitness ClassesFree Pool AccessFree HydroMassageProgram DiscountsPaid Sick LeaveRetirementTuition Reimbursement OpportunitiesOpportunities For Growth/Leadership
Job Information
📋Core Responsibilities
The Membership Coordinator supports the daily operations of the Welcome Center and Member Services. This includes leading the membership team, onboarding new members, and ensuring an inclusive environment at the YMCA.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
191
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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