JOB DETAILS

(CAN) Customer Service Manager

CompanyWalmart
LocationDelta
Work ModeOn Site
PostedMay 16, 2026
About The Company
More than 60 years ago, Sam Walton opened the first Walmart in Rogers, Arkansas. Today, we’re a people-led, tech-powered omnichannel retailer dedicated to helping people save money and live better all around the world. Our 2.1 million associates are the engine behind what we do — serving customers and members in communities spanning 19 countries, in stores and clubs, online and through a supply chain built for speed and scale. We’re committed to creating clear pathways for associates to learn, grow and advance. Whether you’re starting your first job or bringing years of experience, you’ll find room to grow, learn new skills and build a career with purpose. We’re proud to invest in our people and foster a culture grounded in respect, integrity, service and striving for excellence. Recognized as a Fortune 100 Best Companies to Work For® (2025) and Great Place To Work®-Certified™ , we’re proud of what we’re building together.
About the Role

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

The minimum rate of pay for this position starts from $18.80.

‎ 

Le taux horaire minimum pour ce poste débute à 18.80.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

5143 CANOE PASS WAY, TSAWWASSEN, BC V4M 0B2, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

Key Skills
Customer ServiceRetail OperationsTeam LeadershipStaff TrainingCash ManagementConflict ResolutionCompliance MonitoringOperational StandardsInventory ControlEmergency Procedures
Categories
RetailCustomer Service & SupportManagement & Leadership
Job Information
📋Core Responsibilities
Coordinates front end operations to ensure exceptional customer service and positive shopping experiences. Manages associate coverage, training, and compliance with company operational standards and safety procedures.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
451349
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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