JOB DETAILS

Senior Service Engineer

CompanyZEISS Group
LocationShanghai
Work ModeOn Site
PostedMay 17, 2026
About The Company
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025). For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars. With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future. With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide. Learn more about ZEISS: www.zeiss.com/about Data privacy: www.zeiss.com/data-protection Imprint: www.zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
About the Role

Position Summary

Responsible for installation, maintenance and repair for ZEISS products to meet the requiements from customer.Build good relationship with customers and provide timely response to all requests from both internal and external customers.

Main Tasks

  • Work and perform in compliance with company’s regulation and request.
  • Demonstrate customer service skills and knowledge with a high level of passion and dedication.
  • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
  • Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc.
  • Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc.
  • Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.
  • Respond to satisfaction surveys, working to resolve customer care issues.
  • Provide timely response to all requests from both internal and external customers.
  • Perform necessary administrative paperwork in complete and accurate manner.
  • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
  • Feedback in time on product quality issues on site, as well as marketing information to the company.
  • Ensure direct reports maintain company-issued test equipment and support tools.
  • Perform other related duties and responsibilities as assigned


 

    Requirements

    Education

    • College or above degree in industry technology relevant. Major in mechanical and electrical is preferred


    Experience

    • 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
    • Previous Coordinate Measuring Machine installation and troubleshooting experience is preferred however not required.
    • Excellent communication and customer service aptitude is required.


    Other skills

    • Microsoft operating system knowledge is required
    • Be able to function independently, be self-motivated and yet be part of a team.
    • Good command of written and spoken English
    • Willingness to travel demestic and internationally.

    Your ZEISS Recruiting Team

    Key Skills
    Machine InstallationTroubleshootingCoordinate Measuring MachinesMechanical AptitudeElectronic AptitudeCustomer ServiceTechnical ReportingMicrosoft Operating SystemsEnglish CommunicationPreventative Maintenance
    Categories
    EngineeringManufacturingCustomer Service & SupportTrades
    Job Information
    📋Core Responsibilities
    Responsible for the installation, maintenance, and repair of ZEISS products to ensure customer requirements are met. This includes performing technical troubleshooting and maintaining strong customer relationships through timely service and reporting.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    25784
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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