Business Banking Customer Service Sydney

Do work that matters

The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.

See yourself in our team

You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.

As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.

What we are looking for

• Previous customer service experience and exceptional customer service skills is essential
• Finance experience or an interest in banking is desirable
• Someone who thrives in a busy environment
• Having a resilient nature is essential in this role
• The ability to master different technologies and multitask

Roster

Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

• Monday - Sunday
• 7.00am-10.00pm
• You will need to be available to work weekends on a regular bases (every 3-6 weeks)

Training commences on Monday 27 July with all new starters undergoing 4 weeks of mandatory full time training, in the office Monday to Friday 9-5pm.

*Please note we cannot provide any time off during the 4 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next campaign later in the year.  

Also note that this role is a rotating roster which does not work well with face to face university timetables

Working with us: 

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. 

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. 

Where will you go?

This role is something you can really sink your teeth into, and most people stay in the role for over 12 months. If you live the values and demonstrate the people capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. We’ll help you find the next step that’s right for you and enable you to be the best you can be.