JOB DETAILS
Customer Service Representative
CompanyPremier Aviation Services Day LLC
LocationVandalia
Work ModeOn Site
PostedMay 17, 2026
About The Company
Premier operates a Citation and Hawker jets fleet for cost-effective charter travel around the Eastern U.S. and beyond. It offers attractive tiered jet card packages, and a unique and economical program called the Florida Express Jet Club for those who begin or end their travel in Florida.
The company has FBO operations in Dayton and outside Detroit. Its Dayton Part 145 repair station is one of the largest and most capable in the region, offering airframe, engine, and avionics maintenance and upgrades, plus paint and interior completions. It has another repair station in Stuart, Florida where the company is headquartered.
Premier has developed a loyal user base through proven performance in all its operations and its value orientation.
About the Role
Description
Customer Service Representative (CSR)
The Aircraft Maintenance Customer Service Representative is responsible for supporting customers throughout the aircraft maintenance process by coordinating communication between clients, technicians, inspectors, and management. This role ensures a high level of customer satisfaction while maintaining compliance with aviation regulations and company procedures.
Responsibilities:
- Serve as the primary point of contact for aircraft owners, operators, and flight departments.
- Communicate maintenance status updates, delays, and completion estimates to customers.
- Coordinate with maintenance technicians, parts departments, and quality assurance teams.
- Address customer concerns and resolve service-related issues professionally.
- Track aircraft downtime and assist in improving turnaround efficiency.
- Maintain accurate customer and maintenance records in company systems.
Work Environment
- Airport, hangar, or aviation maintenance facility setting.
- May require occasional evening, weekend, or on-call availability depending on aircraft schedules.
Benefits:
- Health, vision, dental and life insurance
- Supplemental life insurance
- Long term/short term disability insurance
- Paid time off, sick days, holidays
- 401K with company match
Requirements
Required Qualifications
- High school diploma or equivalent; aviation-related education preferred.
- Experience in customer service, aviation operations, or aircraft maintenance support.
- Knowledge of aviation terminology and FAA maintenance procedures preferred.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced aviation environment.
- Proficiency with Microsoft Office and maintenance tracking software.
- Professional demeanor and attention to detail.
Preferred Skills
- Understanding of parts procurement and inventory coordination.
- Experience working in an MRO (Maintenance, Repair, and Overhaul) environment.
- Ability to read maintenance documents and technical reports.
Key Skills
Customer ServiceAviation OperationsAircraft Maintenance SupportCommunicationOrganizationMultitaskingMicrosoft OfficeMaintenance Tracking SoftwareAttention To DetailParts ProcurementInventory CoordinationTechnical Report Reading
Categories
Customer Service & SupportTransportationTradesLogisticsAdministrative
Benefits
Health InsuranceVision InsuranceDental InsuranceLife InsuranceSupplemental Life InsuranceLong Term Disability InsuranceShort Term Disability InsurancePaid Time OffSick DaysHolidays401k With Company Match
Job Information
📋Core Responsibilities
Acts as the primary point of contact for aircraft owners and operators to coordinate maintenance status and resolve service issues. Collaborates with technicians and quality assurance teams to ensure efficient aircraft turnaround and regulatory compliance.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
85
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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