JOB DETAILS

Returns

CompanyHomemakers Furniture
LocationUrbandale
Work ModeOn Site
PostedMay 18, 2026
About The Company
Homemakers Furniture has been making your house a home since 1974 and is growing to serve customers better each and every day! We are proud to employ over 300 members of the Central Iowa community and are constantly looking for new ways to reward and appreciate our employees. Homemakers Furniture offers the largest selection of furniture at the lowest prices. With over 215,000 square feet of showroom space and expert specialists in every department, we are fully equipped to assist you with your home furnishing needs. Founded by Carl & Ina Merschman in 1974, Homemakers Furniture has been a staple in Iowa for over 45 years. Acquired by Nebraska Furniture Mart, a Berkshire Hathaway Company, in 2000, Homemakers continues to be operated and managed by members of the Merschman family. Our e-commerce site makes our extensive selection and legendary low prices accessible across the United States.
About the Role

Description

Homemakers Furniture is looking to hire a Returns Specialist in our warehouse.  This position requires physical work including heavy lifting, assembly, and being able to on your feet for an 8-hour shift.


Pay: $20 per hour

Schedule: Will include both weekend days in regular schedule.


Job Description

As a returns associate, you will be responsible for providing customer assistance for returned or exchanged products, ensuring outstanding customer service by processing all returns and exchanges quickly, accurately, and efficiently—and with a smile. It will also be up to you to assemble products and move them to and from our clearance center.


Job Responsibilities

  • Assist customers with returns and exchanges.
  • Key returns/exchanges in the computer system
  • Assist with delivery truck returns including inspecting returned product.
  • Assemble/open product for the clearance center including using power tools and hand tools. 
  • Tag product going to the clearance center.
  • Stock clearance center with product. Pull sold items from the sales floor.
  • Re-wrap sold product or returned product.
  • Perform additional duties and functions as required

Knowledge, Skills and Abilities

  • Ability to work long hours as business needs
  • Working knowledge of operating heavy machinery (age appropriate, i.e.: forklift and certified) and operating hand tools
  • Computer knowledge
  • Excellent customer service skills
  • Ability to work under pressure
  • Neat and organized
  • Follow up on and make sure assigned projects are completed 
  • Warehouse experience a plus

Physical Expectations

  • Sit or stand for long periods of time
  • Bending, lifting and walking frequently 
  • Push and pull objects
  • Able to lift 50 lbs. and more with assistance 
  • Environmental Conditions
  • Will work indoors and outdoors
  • Conditions may include hot/cold temperatures, dusty surroundings and noisy work environment
Key Skills
Customer ServiceProduct AssemblyInventory ManagementForklift OperationHand ToolsPower ToolsComputer LiteracyWarehouse OperationsHeavy LiftingOrganization
Categories
LogisticsRetailCustomer Service & SupportTrades
Job Information
📋Core Responsibilities
The Returns Specialist processes customer returns and exchanges while ensuring high-quality customer service. They are also responsible for assembling products and managing the stock within the clearance center.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
257
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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