Dining Room Supervisor

Description

POSITION SUMMARY: 

The Lead Server helps oversee operations for the entire dining room & the lounge including 

training of service staff, organization, and cleanliness for the entire dining room & lounge, and 

promoting a positive image to residents, families, and guests. The Lead Server will also provide 

prompt and excellent service to residents & guests when preparing/serving food & drinks and by 

overseeing & performing operations including organization and cleanliness for the entire area, 

and promoting a positive & professional image to residents, families, and guests.

Requirements

ESSENTIAL JOB FUNCTIONS:

• Supports the mission, vision, and goals of the organization, upholding and promoting 

company culture and vision.

• Provides formal training for all servers to provide a great experience for all residents and 

guests. 

• Establishes and assigns side work responsibilities for each section, by meal period. 

• Inspects to ensure quality and accountability. 

• Provides a great experience for all residents and guests. 

• Ensure that all food & beverage venues in the dining room are clean and well maintained 

for all aspects of service; including tables and chairs that are set in a uniform and 

consistent manner. 

• Ensure that all residents and guests are greeted promptly as they enter the Dining room or 

Lounge areas. 

• This position will provide excellent and timely customer service to all residents and 

guests. 

• Pre-open review for Pre-meal line up for Dining Room is conducted prior opening 

includes but not limited to: 

o The daily menu and specials.

o Personal presentation is in accordance with standards for uniforms and grooming. 

o Inventory stock ready 

o Resident special needs and concerns. 

o Daily Service Training Points. 

• Prepares food items and serves food to residents within scheduled timeframe. 

• Recognizes performance issues and provides staff with corrective solutions. 

• Cleans and maintains a neat, safe working environment including the kitchen and food 

service areas. 

• Ensures servers follow sequence of service for each resident and guest. 

• Attends and participates in required meetings and training. 

• Complies with state sanitation codes. 

• Maintains inventory control, places food/supply orders with kitchen, verifies that items 

are received appropriately and restocks dining room supply shelves/closet. 

• Reports problems, concerns, issues observed with food or beverage service and 

communicates them appropriately. 

• Observes changes in resident status, needs, or preferences and communicates with 

appropriate team members. 

• Records resident information as required. 

• Avoids loss, breakage, and waste of supplies and equipment. 

• Adheres to procedures for fire, life, safety, disaster, security, worker safety and other 

emergency procedures. 

• Adheres to and conveys philosophy of supporting dignity, privacy, independent, choice, 

individuality, and a home-like environment for residents. 

• Maintains the quality of food prepared and samples the food to ensure the quality of the 

food served to the residents. 

• Attends training courses at community and maintains up to date monthly, quarterly, 

annual training through designated Learning Management System (LMS).

• Other duties as assigned, and which relate to the success of the community and the care, 

comfort, and happiness of our residents