JOB DETAILS

Epicor Kinetic Administrator

CompanyHeatcon Inc
LocationSeattle
Work ModeOn Site
PostedMay 19, 2026
About The Company
HEATCON Composite Systems has been involved in the support of advanced composite repairs since 1981. For over 35 years, we’ve committed our time and product development to improving composite repair processes. As a leading global manufacturer and supplier of aerospace composite repair equipment, we provide a full range of hot bonders, accessories, technical and training services, and materials for the repair of composite structures. We specialize in working with Aircraft Manufacturers (OEMs), Defense Organizations, Commercial Airlines, and Maintenance, Repair, and Overhaul (MRO) facilities by providing them with the expertise and tools to repair composite flight controls and other main aircraft parts. Our experience and knowledge allows us to continuously provide innovative solutions for the advancement of composite repair technology. We believe that teamwork and customer satisfaction are the foundation of our past and future success. Additionally, our team is committed to quality and continual improvement in all areas of the organization. We are AS 9100 and ISO 9001:2008 Certified and currently have operations in Europe, Asia Pacific, and the United States. We offer competitive wages and benefits and support and foster an environment of growth and diversity. If you are interested in becoming part of a TEAM approach that consistently delivers exceptional value to our customers, we invite you to apply and learn more.
About the Role

Summary

Position Overview

The Epicor Kinetic Admin, is responsible for supporting and enhancing the company’s core business systems, with a primary focus on Epicor Kinetic, BarTender labeling software, REST API integrations, and general IT infrastructure support. This position requires strong technical knowledge across Windows server and client environments, SQL Server, scripting, and enterprise IT operations. The role also shares responsibility (approximately 50%) for frontline helpdesk support, workstation deployment, troubleshooting, documentation, and adherence to cybersecurity frameworks including NIST 800-171 and CMMC.

Key Responsibilities

Business Systems & Application Support

  • Administer, support, and enhance Epicor Kinetic ERP modules.
  • Configure, maintain, and troubleshoot BarTender labeling software and related print automation workflows.
  • Develop and maintain integrations using REST APIs, ensuring reliable data exchange between internal systems.
  • Create SQL queries, stored procedures, and scripts for reporting, automation, and troubleshooting system issues.
  • Work closely with internal departments to identify system improvements and resolve operational bottlenecks.
  • Perform ongoing maintenance, updates, and troubleshooting of the ERP environment.
  • Assist in the administration of SQL Server, including basic maintenance, backup support, and query optimization.

Helpdesk & Desktop Support (50% shared responsibility)

  • Provide full-tier support for helpdesk calls, including hardware, software, and system access issues.
  • Help maintain PC workstations, laptops, printers, and mobile devices.
  • Troubleshoot technical issues across a broad range of systems and document resolutions.
  • Ensure tasks are completed thoroughly, accurately, and in a timely manner.

Communications & Collaboration

  • Communicate effectively with employees at all levels.
  • Provide clear written and verbal explanations tailored to technical and non-technical audiences.
  • Work collaboratively with other IT team members to ensure smooth operations and consistent service delivery.

Cybersecurity, Compliance & Documentation

  • Support IT governance activities related to NIST 800-171, CMMC Level 2, and internal security protocols.
  • Ensure security policies and best practices are followed across all assigned systems.

Professionalism & Team Contribution

  • Demonstrate strong attention to detail, follow-through, and ownership of assigned tasks.
  • Act as a role model within and outside the company by maintaining professionalism and integrity.
  • Prioritize tasks based on business needs and meet deadlines consistently.
  • Provide feedback and support for ongoing IT improvements.

Preferred Skills & Experience

  • Experience with Epicor Kinetic, BarTender, and REST API integration strongly preferred.
  • Strong troubleshooting and analytical skills.
  • Familiarity with network concepts such as VLANs, VPNs, and firewall rules is a plus.
  • Ability to build strong working relationships and deliver excellent customer service.
Key Skills
Epicor KineticBarTenderREST APISQL ServerWindows ServerHelpdesk SupportNIST 800-171CMMCScriptingNetwork TroubleshootingWorkstation DeploymentSystem Administration
Categories
TechnologySoftwareCustomer Service & SupportSecurity & SafetyManufacturing
Job Information
📋Core Responsibilities
The role focuses on administering and enhancing Epicor Kinetic ERP, BarTender software, and REST API integrations. Additionally, the position shares a 50% responsibility for frontline helpdesk support and general IT infrastructure maintenance.
📋Job Type
full time
💰Salary Range
$90,000 - $100,000
📊Experience Level
2-5
💼Company Size
80
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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