JOB DETAILS

Account Manager

CompanyOCLC, Inc.
LocationAustralia
Work ModeOn Site
PostedMay 20, 2026
About The Company
OCLC is a global library organization that provides shared technology services, original research, and community programs for its membership and the library community at large. We are librarians, technologists, researchers, pioneers, leaders, and learners. With thousands of library members in more than 100 countries, we come together as OCLC to make information more accessible and more useful. Whether we’re supporting advancements on the leading edge of science or helping children build a strong learning foundation, shared knowledge is the common thread. People can find the answers they need to solve important problems in their lives, in their communities, and in the world. Together we make breakthroughs possible. Both big and small. Because what is known must be shared.
About the Role

You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

Account Manager - ANZ

About OCLC

OCLC is a global, member-driven library organisation founded in 1967 that works collaboratively with libraries to improve access to information, support research and learning, and help communities thrive. Through trusted technology solutions including WorldCat and WorldShare, OCLC supports libraries worldwide with cataloguing, resource sharing, discovery, and library management services. With a strong collaborative culture and a long-standing reputation within the library and information sector, OCLC continues to support innovation and help libraries adapt to the evolving needs of their communities.

Role Description

OCLC Australia is seeking an experienced and relationship-focused Account Manager to join its ANZ team. This role will work closely with Sales and Marketing colleagues to support the development and execution of territory sales and account plans, while strengthening relationships with existing clients and identifying opportunities for growth.

The successful candidate will be responsible for managing customer relationships, supporting sales initiatives, identifying new business opportunities, and assisting libraries in implementing OCLC products and services.

Key Responsibilities

  • Manage and grow relationships with existing library customers across the ANZ region

  • Identify and pursue new business opportunities within target markets

  • Conduct client meetings, presentations, demonstrations, and solution discussions

  • Support implementation and onboarding activities for OCLC products and services

  • Develop and maintain territory and account management plans aligned to objectives

  • Identify customer needs and provide tailored product and service solutions

  • Support tender, proposal, and RFI submission processes

  • Represent OCLC at conferences, exhibitions, seminars, and industry events

  • Maintain knowledge of industry trends, competitor activity, and emerging technologies

  • Collaborate with sales, product management, marketing, and operational teams

What We Seek

  • Experience in account management, sales, client relationship management, or similar roles

  • Strong communication, presentation, and stakeholder engagement skills

  • Ability to build trusted long-term relationships with customers and internal stakeholders

  • Experience in SaaS, technology, education, libraries, or related sectors highly regarded

  • Consultative and solution-focused approach to customer engagement

  • Willingness to travel (circa 25% of the role) as required across the ANZ region and occasional overseas trips

  • Bachelor’s degree in library sciences, business, technology, or a related field is desirable

Why Join OCLC Australia

  • Hybrid working models, remote working options, and flexibility in start and finish times

  • Structured learning, development, and leadership opportunities

  • Employee Assistance Program (EAP) and wellbeing initiatives

  • Supportive and collaborative international team environment

  • Opportunity to work with innovative global technologies and solutions

  • Team events, recognition programs, and social activities

  • High level of autonomy and flexibility

  • Competitive salary package and sales bonus

Apply Now

This is an exciting opportunity for someone who enjoys relationship-focused work and wants to contribute to an organisation making a meaningful impact across education, research, and information access globally.

To apply, please click the ‘Apply’ button to submit your application.

Recruitment for this position is being handled by our HR consulting firm - HR Expertise. For questions, please contact Cedric Moutou on 0411 405 465 for a confidential discussion.

Applications close on 5 June 2026; however, applications will be reviewed as they are received, so early applications are encouraged.

Key Skills
Account ManagementSalesClient Relationship ManagementStakeholder EngagementSaaSConsultative SellingSolution SellingTerritory PlanningPresentation SkillsOnboardingTender SubmissionRFI Process
Categories
SalesCustomer Service & SupportManagement & LeadershipTechnologyEducation
Benefits
Hybrid Working ModelsRemote Working OptionsFlexible Start And Finish TimesStructured Learning And DevelopmentLeadership OpportunitiesEmployee Assistance Program (EAP)Wellbeing InitiativesTeam EventsRecognition ProgramsSocial ActivitiesCompetitive Salary PackageSales Bonus
Job Information
📋Core Responsibilities
Manage and grow relationships with existing library customers across the ANZ region while identifying new business opportunities. Support the implementation of OCLC products and services and develop territory sales plans aligned with organizational objectives.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
1375
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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