JOB DETAILS

Senior Relationship Banker

CompanyCentral National Bank
LocationWaco
Work ModeOn Site
PostedMay 20, 2026
About The Company
Since 1884, Central National Bank has been serving the Midwest with quality financial advice and solutions that help make our customers and the communities we serve successful. We look forward to helping you achieve your financial goals. CNB is a family-owned bank with locations in 24 Kansas and Nebraska communities. During that time, Central National Bank has grown from having one location in Junction City, Kansas, to become one of the state's strongest banks. This growth has allowed Central National Bank to provide a wide array of valuable products and services that are delivered with leading technology, such as mobile banking and online banking. Best of all, these convenient channels are combined with personal, local solutions from community-minded bankers. Our Mission Every individual in Central National Bank is entrusted with the responsibility of providing superior financial products and services that result in making our customers, the communities we serve, and our company successful. We Love Where We Live! At Central National Bank we find our employees engaged in the communities they live in. In fact, there’s so many that we can’t possibly list all of the organizations they are involved in on one page, so here’s the top five: United Way, March of Dimes, American Cancer Society, American Heart Association, and Scouts of America. As a dedicated supporter of United Way, Central National Bank strives to have 100% participation in the annual campaign drive. Would you like to join our team? Visit our Careers Page (https://www.centralnational.com/careers) to view current job opportunities! Member FDIC Equal Housing Lender EOE M/F/D/V
About the Role

Description

A Senior Relationship Banker is responsible for customer service, new account acquisition and onboarding, customer retention, and above all, delivering on the bank’s mission of providing service in a manner that customers recognize as superior to the service provided by our competition.

Requirements

Skills and Qualifications

  • 4+ Years of Similar Banking Experience
  • Exceptional customer service skills
  • Accomplished interpersonal and communication skills (both verbal and written)
  • Proficiency in Microsoft Office suite of products (specifically Word & Excel)
  • Ability to network, negotiate, develop good rapport with others, and to grow relationships
  • High energy, enthusiasm, and a positive attitude
  • Organizational skills with strong attention to detail and the ability to follow through
  • Ability to multi-task and work efficiently to meet required deadlines
  • Strong orientation to personal service and professionalism (both conduct and appearance)
  • Desire to achieve success through personal growth and training, with a sense of ownership and dedication to the bank and its valued customers

Universal Banker Responsibilities

  • Opening consumer and commercial deposit accounts
  • Perform signature card revisions and work with other areas of the bank with account requests
  • Respond to customer inquiries via phone, email, text, and chat
  • Take wire transfer instructions from customers
  • Provide technical assistance and troubleshooting for the bank’s electronic services: CentraNet, CentraNet Manager, Mobile App, Bill Pay, Bank to Bank Transfers, eStatements, eNotices, Payment Portal, and Text Banking
  • Update customer contact information (address, phone number, and email address)
  • Set up customers with CentraNet Online Banking, Mobile Deposit, and Bank-to-Bank Transfers
  • Add/remove accounts to CentraNet and Mobile Deposit
  • Upon request, provide customers with copies of statements and temporary activity statements
  • Transfer funds and provide balance information to customers
  • Place stop payments on checks and ACH transactions
  • Take loan payments over the phone
  • Answer questions about customers’ debit card transactions, unblock cards (due to fraud block) and cancel/re-issue lost/stolen cards
  • Place check and deposit slip orders for customers
  • Answer phone calls that come through the switchboard and fill in at receptionist desk when needed
  • Complete tasks and applications that customers submit online

Central National Bank is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, pregnancy, race, ethnicity, disability or veteran status.

Key Skills
Customer ServiceAccount AcquisitionCustomer RetentionInterpersonal CommunicationMicrosoft WordMicrosoft ExcelNetworkingNegotiationRelationship ManagementMulti-taskingProfessionalismCommercial Deposit AccountsWire TransfersElectronic Banking ServicesTroubleshootingFinancial Operations
Categories
Finance & AccountingCustomer Service & SupportSales
Job Information
📋Core Responsibilities
The Senior Relationship Banker manages customer service, new account acquisition, and retention to ensure superior service delivery. Responsibilities include opening deposit accounts, handling wire transfers, and providing technical support for electronic banking services.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
331
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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