Concierge First Impressions

Description

Job Description:

Director of First Impressions, confused, thought you were applying for a receptionist position. Well, that title doesn’t exist in Avanti. You are the most important person our visitors/guest will meet when they first enter our community. Yes, this position has specifics but there are a few that are more important.  Smiling and happiness is natural, whether you are meeting and greeting a new guest and/or seeing the same person daily it makes no difference you greet them with a smile and enthusiasm each time.  Smiling and Happiness results into HAVING FUN!!!!!!! This outcome makes fulfilling the list of responsibilities easier to accomplish.

The Director of First Impressions fulfills front desk and some administrative duties and is responsible for a variety of general office tasks requiring willingness to assist all levels of the community with a smile.

Essential Functions:

• Answer the phone courteously with proper greetings, direct and transfer callers, and take and distribute accurate messages promptly.
• Greet visitors appropriately, direct visitors and ensure that visitors, residents, and vendors sign in/out properly.
• Observe and stop residents attempting to leave the community who should not be and redirect as necessary to assure best efforts are made to safeguard residents; report any safety issues to management immediately.
• Ensure that the reception area, lobby, and living room are vacuumed and trash is emptied. Ensure that lobby is kept free of clutter (newspapers, magazines, sales materials from other vendors, etc.). Dust desk and table tops keeping in an orderly fashion and clean windows. Check front porch to ensure that it is clean, free of trash, and presents well. Ensure that plants are watered on the front porch.
• Assist with activities conducted in the lobby in close proximity to phone and front door and leading of weekend/evening activities when less traffic occurs.
• Assist with general office tasks upon request.
• Retain resident room roster at front desk for safety reasons.
• Assist with other tasks and departments as needed.

Requirements

Desired Skills and Experience:

• Must present as professional and polished with proper grammar skills and pleasant voice tone.
• Excellent interpersonal, organizational, time management and oral/written skills.
• Ability to work in team environment.
• Must be attentive to details, able to multi-task, and work with multiple interruptions.
• Must be at least 18 years of age.
• Must be able to lift, carry, push and pull 50 pounds.
• Basic knowledge with Microsoft Word (preferred).
• Basic knowledge with Microsoft Excel (preferred).
• Ability to work flexible schedules in 24-hour operation including weekends.

Preferences:

• High School Diploma/GED
• At least two (2) years general office experience, including reception experience.
• Respect for the principles of resident rights and confidentiality.
• Experience working with the older adult population.