Service Manager

Description

Wilsonville, OR | Mercedes-Benz | Premium luxury brand | Hospitality | Dynamic leadership opportunity at a high-volume store! | Veterans encouraged to apply | Income Potential $150,000 - $250,000+ annually

Swickard Auto Group is a hospitality company that happens to sell and service cars.

We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Mercedes-Benz of Wilsonville, we operate at the intersection of precision and hospitality. Our guests expect the best -- and our service department is built to deliver it, every day.

WHAT YOU'LL DO

• Lead and develop a high-performing service team -- advisors, technicians, and support staff -- setting the standard for excellence, accountability, and hospitality

• Drive service department performance across all key metrics: CSI, absorption, effective labor rate, technician efficiency, and hours per RO

• Build and maintain a guest-first service culture where every interaction reflects Mercedes-Benz brand standards and Swickard's HEART values

• Oversee daily service operations -- managing workflow, capacity, scheduling, and throughput to maximize efficiency without sacrificing quality

• Partner with the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability

• Recruit, train, and retain top service talent -- building bench strength and investing in team development at every level

• Monitor and manage warranty compliance, ensuring zero chargebacks and full adherence to manufacturer requirements

• Resolve escalated guest concerns with composure and professionalism -- turning difficult situations into lasting loyalty

• Analyze financial performance reports and implement operational improvements that move the business forward

WHAT WE'RE LOOKING FOR

• Minimum 5+ years of automotive service management experience in a franchised dealership -- luxury or premium brand experience strongly preferred

• Proven track record of hitting and exceeding service department KPIs: absorption, CSI, ELR, and technician productivity

• Mercedes-Benz or European brand experience a strong plus

• Demonstrated success building, leading, and retaining high-performing service teams

• Deep knowledge of warranty processes, manufacturer compliance standards, and fixed ops best practices

• Reynolds & Reynolds or CDK experience preferred

• Strong financial acumen -- able to read, interpret, and act on service department financials with confidence

• A leader who earns trust through consistency, integrity, and a genuine investment in their people

• A hospitality mindset -- you understand that service management is guest experience management

WHAT WE OFFER

• Income potential of $150,000 - $250,000+ annually

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Paid Mercedes-Benz manufacturer training and ongoing professional development

• Career growth -- service managers at Swickard have a direct path to fixed ops director and multi-store leadership

• Employee vehicle purchase and service discounts

• The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure

WHY MERCEDES-BENZ OF WILSONVILLE

• Mercedes-Benz is one of the most prestigious luxury brands in the world -- and Wilsonville is a market with a loyal, high-value guest base to match

• This is a well-established store with strong volume, a tenured team, and real opportunity to elevate performance under the right leader

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• We invest in our service managers -- with training, tools, and organizational support that removes roadblocks and enables elite execution

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the foundation of how we lead, hire, and serve

• A culture where great leadership is recognized, rewarded, and given room to grow

This isn't a maintenance role. It's a builder's role. Mercedes-Benz of Wilsonville has the brand, the market, and the infrastructure to support a service manager who wants to lead at the highest level. We're looking for someone who takes ownership -- of the numbers, the culture, and the people -- and drives results that reflect the standard this brand demands.

If you're a proven service leader who's ready to make your mark on one of the most respected luxury brands in the Pacific Northwest -- this is the opportunity you've been building toward.