Business Support & Administration Assistant

Description

RoyPow is a leading battery manufacturing company committed to delivering innovative, high-quality energy solutions. We are seeking an experienced Business Support & Administration Assistant to support daily operations, administrative functions, and organizational growth. This role is ideal for someone who understands both American and Chinese work cultures.

Position Overview: The Business Support & Administration Assistant is responsible for managing and processing customer orders, ensuring accuracy and timely fulfillment while providing exceptional customer service. This role involves coordinating with various departments to streamline the order process, maintain accurate records, and address any issues that may arise.

Key Responsibilities:

• Order Processing: Receive and review customer orders, ensuring all details are accurate and complete. Process orders through the order management system in a timely manner.
• Customer Communication: Serve as the primary point of contact for customers regarding order inquiries, status updates, and any issues that arise during the order fulfillment process.
• Coordination with Internal Teams: Collaborate with sales, inventory management, and logistics teams to ensure timely and accurate order fulfillment and delivery.
• Data Management: Maintain accurate records of orders, inventory levels, and customer interactions in the order management system and customer relationship management (CRM) software.
• Reporting and Analysis: Generate reports on order processing metrics, customer satisfaction, and inventory levels to identify trends and areas for improvement.
• Process Improvement: Continuously evaluate and improve order processing procedures to enhance efficiency and accuracy.
• Training and Support: Assist in training new team members on order processing systems and procedures, ensuring compliance with company policies and standards.
• Customer Relationship Management: Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions.

Qualifications & Skills:

• High school diploma or equivalent.
• Proven experience in order processing, customer service, or a related role but not mandatory.
• Strong attention to detail and excellent organizational skills.
• Proficiency in order management systems and CRM software.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Problem-solving skills and the ability to manage multiple tasks in a fast-paced environment.

Working Schedule:

Full-time, 8-hour shift (9.00AM - 5.00PM Monday- Friday).

Competitive salary and benefits, including 401(k), company 401(k) match, medical insurance, and other employee benefits. 

RoyPow provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, benefits, job training, termination or any other condition of employment. RoyPow is following laws and regulations and ensures equitable opportunities in all aspects of employment. At RoyPow we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process, then please inform HR team.