Manager (Volunteer Systems)

[What the role is]

[What you will be working on]

Strategic Planning

• Assist to drive Division's work on supporting PA to provide a seamless digital journey to PA volunteers across all touchpoints and platforms

• Support and be involved in strategic planning initiatives for volunteer-related systems guided by the principles of Planning, Development, Administration and Maintenance of Volunteer-based systems

• Establish and maintain governance frameworks and standards for volunteer management digital platforms

• Provide strategic oversight for the Division's digital transformation efforts in volunteer management

Development of Systems/Solutions

• Support and be involved in discussions on potential new systems/tools to support PA and VM Division’s efforts and address the needs in volunteer management, engagement and development

• Assist to plan and drive the development of systems/solutions, e.g. GRL@PA for grassroots volunteers and Community Portal Application for community volunteers, dashboards

• Work with stakeholders, including InfoComm Technology Division (ICT) and PA units, on the project specifications/business requirements, needs analysis and funding/project approvals to address volunteer management requirements and stay close to needs of volunteers

• Assist in coordinating with stakeholders, including ICT, vendors appointed and users (e.g. PA staff and grassroots volunteers), on meetings, discussions and activities (e.g. focus group discussions)

• Stay current with evolving IT trends and recommend their use to enhance/support existing systems and processes

• Tap on IT tools/solutions, e.g. RPA, to help VM Division enhance its processes

System Management

• Utilise secured and governance-regulated central platforms to automate removal and disablement of accounts for government systems

• Facilitate and coordinate annual account and access rights reviews to ensure appropriate access controls

• Implement and monitor governance frameworks for system administration and user management

Maintenance of Systems/Solutions

• Work with ICT and vendors to manage/maintain systems/solutions

• Manage and track service requests to modify functions/processes and monitor progress with ICT, vendors

• Provide regular updates and reports from ICT, vendors, etc. to system owners

• Ensure system performance monitoring and proactive scheduling of maintenance messaging

Support to Data Analysis and Processes Beyond Systems

• Drive use of data that can help/support VM Division and other PA users in recommending strategies/policies, streamlining operations or enhancing users’ experience

• Generate reports from the systems to support VM Division’s data analysis

• Provides system performance and user engagement data to support continuous improvement analysis

Administrative Support

• Provide administrative support, e.g. collation of submissions, prepare notes of meeting and reports for management, procurement, etc.

• Assist to handle/manage public/volunteer enquiries on volunteer management related matters

• Maintain documentation for systems and processes

[What we are looking for]

Minimum     -   Two years of administrative work experience

Desired       -    Three years of administrative work experience, including field experience and project management, preferably in IT systems, AI tools and dashboard development