OFFICE MANAGER

Description

Office Manager:

• Oversee reservation management for all assigned units, handling email and phone communications with efficiency and professionalism. 
• Manage and maintain reservations using platforms such as Resy and OpenTable, ensuring accurate booking details, guest notes, VIP accommodations, and event/pre-fixe management.
• Develop and maintain the weekly office schedule within an approved budget. 
• Maintain the cleanliness and organization of the office environment. 
• Manage inventory of office supplies and ensure timely ordering to prevent shortages. 
• Ensure sufficient VIP holds for each shift per General Managers' requirements. 
• Supervise office/reservation staff to ensure phones are answered promptly; calls should not go to voicemail unless unavoidable. 
• Guarantee same-day responses to all info@ email inquiries. 
• Release all pre-fixe and events holds following an approved schedule 
• Oversee accurate entry of reservation notes and pre-fixe details per GMs' instructions. 
• Conduct in-house menu edits, ensure menus are printed with up-to-date information, and verify menus are presented in excellent condition to guests.
• Perform performance reviews for office staff and issue disciplinary notices as necessary. 
• Train office/reservation staff on company policies and procedures to ensure compliance and consistency. 
• Monitor and evaluate office staff performance, addressing deficiencies with appropriate corrective actions. 
• Support the office with administrative tasks. 
• Perform other administrative and operational duties as assigned by the General Managers, DO, or ADO to support business needs. 

Human Resources:

• Maintain and update company databases, records, and filing systems. 
• Handle confidential information with discretion in collaboration with the HR Manager.
• Collaborate with HR Managers and hiring managers to successfully onboard new hires and offboard (terminations).
• Ensure accurate and timely entry of data into Paylocity. 
• Forward employee benefit inquiries to the Benefits Manager. 
• Provide on-ground support to the HR manager and management with employee relations issues and assist with conflict resolution in conjunction with the HR Manager
• Assist HR Manager in the development and implementation of HR policies and procedures. 
• Ensure compliance with federal, state, and local employment laws and regulations. 
• Assist HR manager in the coordination and administration of training programs and development initiatives. 
• Refer employee inquiries regarding HR policies, procedures, and programs to the HR Managers.

Requirements

• Self-motivation, strong time-management, and passion to grow in the hospitality industry. 
• Must enjoy working with people, exemplifies overwhelming hospitality and a desire to learn and build a career in Hospitality.
• Proficiency in Microsoft Office, Google Suite, and HRIS systems is preferred. 
• Strong organizational skills
• Excellent written and verbal communication.
• Strong attention to detail and accuracy. 
• Bilingual (English/Spanish) preferred.