Small Engine Service Technician- Power Sports

Description

Position Specifics

Department:  Service

Reports to:  Service Manager or Service Location Manager

Supervises:  None

Dealer Profile Administration (DPA) Code:  Service Technician

Revenue Generating:  Yes

Purpose

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned small engine equipment including but not limited to lawn tractors, gators, compact utility tractors and commercial lawn tractors. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities

?  Performs diagnostics and repairs on John Deere small engine equipment and technology

? Conduction annual services on equipment as required

?  Accountable for billable time and assigned work orders

? Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information

? May participate in Service EDUCATE Training programs required for the development of skills and knowledge

?  Operates and maintains vehicles, tools and equipment required to perform job responsibilities

?  Maintains a clean work area and performs work in a neat and orderly fashion

?  Follows all safety rules and regulations in performing work assignments

?  Maintains current knowledge of John Deere and competitive products

?  Mentors Service Technician Trainees and Service Technicians

?  Conducts or supports customer clinics

Requirements

Experience, Education, Skills and Knowledge

· Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred

· Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty

· Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or small engine equipment

· Experience operating vehicles, tools, and equipment for diagnostic purposes

· Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred

· Experience working cooperatively in a team environment

· Experience communicating effectively verbally and in writing

· Dependability and punctuality a must

· Must have an adequate toolset to perform job responsibilities

· High School Diploma, GED, or equivalent experience required; Associates degree preferred

· Valid driver’s license required