JOB DETAILS

Patient Advocate Level I

CompanyMedRisk LLC
LocationMandaluyong
Work ModeOn Site
PostedMay 22, 2026
About The Company
Founded in 1994 and headquartered in Conshohocken, Pennsylvania, MedRisk was established with a mission to revolutionize physical rehabilitation for workers' compensation patients. Over the last 30 years, the company has evolved into a leading managed care organization dedicated to physical rehabilitation and medical bill review for the casualty claims industry.
About the Role
 

Position Summary

The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.  

 

The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results.

 

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

 

Primary Duties & Responsibilities

  • Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
  • Understand MedRisk’s interdepartmental procedures, policies and comply with them
  • Meet MedRisk’s Department goals for Quality and Quantity of work input.
  • Complete special projects or tasks as assigned by the supervisor
  • Provide best in class customer service to all callers
  • Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

 

Qualifications

  • Bachelor’s Degree preferred
  • Excellent communication skills
  • Self-motivated
  • Strong work ethic
  • Ability to multi task in a fast paced environment and to work independently
  • Detail oriented, time management and solid organizational skills
  • Ability to think critically 
  • Solid MS Word, Excel and Outlook experience
  • Strong data entry skills
Key Skills
Communication SkillsMulti-taskingTime ManagementOrganizational SkillsCritical ThinkingMS WordMS ExcelMS OutlookData EntryCustomer Service
Categories
Customer Service & SupportHealthcareAdministrative
Job Information
📋Core Responsibilities
The Patient Advocate is responsible for scheduling patients and providing high-quality support to ensure client loyalty and a best-in-class customer experience. They collaborate with Adjusters and Nurse Case Managers to resolve missing information and meet departmental quality and quantity goals.
📋Job Type
full time regular
📊Experience Level
0-2
💼Company Size
1138
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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