Senior Manager, IM Privacy Support Services

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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We are searching for the best talent for a Senior Manager, IM Privacy Support Services to be based in Seoul, South Korea; New Brunswick, NJ; or Tokyo, Japan.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose: The Senior Manager, IM Privacy Support Services, is a key member of the IM Privacy Global Support Team responsible for providing expert operational guidance, hands‑on assistance, and process enablement to business partners across Commercial, R&D, and regional organizations. This role reports to the Director of IM Privacy Support Services and supports the execution of the Privacy Function Deployment Standard (PFDS) and helps the business, in their role as the first line of defense, to complete required privacy compliance activities and manage risks associated with personal data.

Primary responsibilities of the Senior Manager, IM Privacy Support Services include:

• SPOC for Privacy Stewards to get answers and engage with GPO process owners

• PFDS deployment support

• Impact Assessment (XIA) support for Medium and High-level matters

  • Providing compliance guidance

  • XIA approval

• Facilitation of Regulatory Change outreach to the Business

Senior Managers are well versed in the J&J Privacy Program and the essential GPO Global Processes, including but not limited to:

• Privacy Impact Assessments

• ROPAs

• Risk evaluations

• Third‑party privacy diligence

• Data Subject Rights (DSR) and individual rights operations

• Privacy policies, standards, incident support, audits, and self‑assessments

• Privacy tools, technologies, and user enablement

In addition, they have access to and are knowledgeable about the latest guidance on regulatory requirements.

You will be responsible for:

Business Support & Operational Guidance

• Provide subject‑matter support to business users, Privacy Stewards, and project teams as they complete PFDS‑required activities.

• Guide stakeholders through privacy workflows, tools, and documentation requirements across assigned functional areas.

• Troubleshoot process, access, and system issues; escalate complex matters to regional or global privacy leadership as needed.

• Ensure consistent interpretation and application of privacy policies, controls, and regulatory expectations.

Issue Resolution & Escalation Management

• Serve as an escalation point for questions or challenges raised by regional privacy leads, business teams, or partners.

• Address issues requiring detailed process knowledge, workflow clarification, or specialized privacy expertise.

• Partner with IM Region Privacy Directors to support regional consistency and resolve cross‑functional challenges.

• Partner closely with the GPO back-office teams who develop our programs, policies, standards, controls, processes and tools.

Process & Program Improvement

• Collect user insights, pain points, and recurring issues based on frontline support interactions.

• Provide actionable recommendations to Global Process Owners (GPO) to enhance privacy tools, processes, and operational standards.

• Participate in user testing, pilot programs, communications, and training initiatives supporting privacy program evolution.

Training, Enablement & Communication

• Develop or refine job aids, FAQs, guidance materials, and training content to support business adoption.

• Conduct live enablement sessions or targeted outreach to strengthen user understanding and compliance execution.

• Help ensure awareness of process changes, new requirements, and system updates.

Compliance Execution & First‑Line Support

• Support the business in meeting regulatory and internal privacy obligations across PFDS activities.

• Provide guidance during assessments, audits, incident reporting, and other compliance activities as assigned.

• Monitor workflow performance and proactively identify opportunities to improve completeness, quality, or efficiency.

Qualifications/Requirements:

• 5+ years of experience in privacy, data protection, compliance, risk management, or a related discipline.

• Demonstrated experience supporting operational processes, governance frameworks, or risk‑based workflows.

• Strong working knowledge of global privacy laws and regulatory concepts (e.g., GDPR, CCPA/CPRA, LGPD).

• Ability to translate complex privacy requirements into practical guidance for business teams.

• Strong analytical, problem‑solving, and issue‑resolution capabilities.

• Excellent communication and stakeholder management skills across diverse regions and functions.

• Experience supporting enterprise‑level privacy tools (e.g., OneTrust) or GRC/workflow systems preferred.

• Background in highly regulated, global industries (e.g., life sciences, healthcare, technology) preferred.

• Demonstrated ability to lead through ambiguity and support change management across large organizations preferred.

• Experience in process optimization, user support, or operational continuous improvement preferred.

Role Flexibility and Impact

This role is intentionally designed for flexibility and may shift over time to support program growth, business needs, or rotating areas of specialization. Regardless of assignment, Senior Managers serve as key enablers of the IM Privacy Program and are essential to bridging the needs of frontline business users with the strategic direction of global privacy governance.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center  (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Japan - Requisition Number: R-078282

United States - Requisition Number: R-078025

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

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