Shelter Navigator (8a-7p Sun-Wed)

Description

Job Summary:

Maintain a safe, orderly, and caring environment while assisting clients with their intake; provide information to clients about Shelter guidelines and community resources and referrals to assist and empower single adults experiencing homelessness to establish and maintain permanent housing. This is an active and fast-paced role.

Essential Functions:

Provide direct client support:

1. Register new clients, issue photo ID; explain agency rules and policies.

2. Perform check-in of incoming clients in Homeless Management Information System (HMIS); provide linens and assist with bag and tag process.

3. Escort clients to Case Management and other campus partner agencies; explaining the daily functions of Shelter and Campus.

4. Attend to client intake needs, answer questions about Shelter.

5. Monitor bed occupancy to ensure maximum usage; monitor use of community bed reservations.

6. Provide clients with information and referrals; document the interaction(s) in HMIS.

7. Maintain and organize intake paperwork for storage.

8. Perform other duties as required.

Work with the Shelter team to provide an efficient Shelter operation:

1. Answer and direct incoming calls.

2. Communicate and collaborate with other CASS departments and employees and outside agencies.

3. Maintain complete and organized client files.

4. Enter relevant data in HMIS accurately and according to Shelter policies and procedures.

5. Prepare Incident Reports (IR)and other reports.

6. Maintain a clean, organized work area; wipe down counters and chairs on every shift.

7. Assist the Facilities staff in maintaining a clean, safe working and living environment for the staff and visitors.

8. Perform other duties as required.

Additional Attributes:

1. Excellent organizational skills and attention to detail.

2. Excellent written and verbal communication skills.

3. Proven ability to be flexible and manage multiple priorities in a fast-paced environment.

Work Environment:

This job primarily operates in a homeless shelter environment, however, occasional outreach work and outside event areas in various weather conditions are expected. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle. This is an active and fast-paced role.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work vary with time allotted for breaks/lunch. Schedule regularly includes evening, weekend, and holidays. Travel is primarily local during the business day.

Requirements

Qualifications:

Required

1. Minimum age of 18.

2. High school diploma or equivalent.

3. Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card.

4. Possess a moderate level of proficiency in data entry, Microsoft Word and Excel.

5. CPR-First Aid certification within 90 days of employment.

6. Naloxone (Narcan) training within 90 days of employment.

Preferred:

1. Bilingual in English and Spanish.

2. Experience working with the homeless and/or impoverished